Customer Support Engineer
CurrentTier 2/3 support lead- Managing the company’s Tier 2 and 3 level technical support to strategic partners, such as tier 1 ISPs and global Mobile Carriers, solving complex cases during deployment and on-going partnership life cycle. In charge of ongoing training and maintaining highest technical level of the strategic partners support teams. - Assisting the sale team in Pre-sale activities, from potential partners POC and field trials to technical implementation suggestions. - Work in close relations with the R&D, QA and Product management to convey end user issues and partners feedback and change request for the service Graphic Designer- in charge of developing, implementing and managing all processes and activities related to the branding and graphic design of the company products and the products branding implementation of the company’s partners.- Assist in definition and design of the company’s products user Interface and Web design.Training Development- Creating and designing preforming technical study’s programs for the company’s products, as well as classroom presentations for customer and partner training.- Producing technical training videos for troubleshooting and product usage.- Creating and implementing products online help guides, quick starts documents, FAQs and other relevant technical support documentation.
