Tier 2/3 support lead- Managing the company’s Tier 2 and 3 level technical support to strategic partners, such as tier 1 ISPs and global Mobile Carriers, solving complex cases during deployment and on-going partnership life cycle. In charge of ongoing training and maintaining highest technical level of the strategic partners support teams. - Assisting the sale team in Pre-sale activities, from potential partners POC and field trials to technical implementation suggestions. - Work in close relations with the R&D, QA and Product management to convey end user issues and partners feedback and change request for the service Graphic Designer- in charge of developing, implementing and managing all processes and activities related to the branding and graphic design of the company products and the products branding implementation of the company’s partners.- Assist in definition and design of the company’s products user Interface and Web design.Training Development- Creating and designing preforming technical study’s programs for the company’s products, as well as classroom presentations for customer and partner training.- Producing technical training videos for troubleshooting and product usage.- Creating and implementing products online help guides, quick starts documents, FAQs and other relevant technical support documentation.

Digital Weeding Albums Photographing, Editing and Design.Flyers, Business cards, Image processing and illustrating.Personal and business websites planing and designing.Flash banners and interactive.Video editing via Adobe Premier.

- Leading and managing the Microsoft Dynamic CRM support team.- Technical Support, Report processing and operating procedures, Quality Assurance.- Processing graphical solutions for training modules.

- Networking management in Microsoft and Novell environment.- Designing graphical manuals as part of projects requirements.- Technical reports designer.- Taking part in planning and design of the web Helpdesk platform (CA).- Creating graphic design solutions for training presentations and material.- Deployment of software and operating systems.- Management of the technical knowledge base web platform.

- Establishment and Management of the technical Helpdesk team.- Planning and designing the helpdesk management web platform.- Designing fully detailed presentations and trainings material for the support team.

- Member of the Helpdesk support team in "ELTA" – Israel Aerospace Industries ltd.- Computing and Network expert for "Bank of Israel" (BOI) in Jerusalem.

- Office and unique internal software end-user training.- Windows and MS Office High-level support.- Creating Graphic Presentation for the users.- Hardware Technician.