Yakov Cohen work email
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Yakov Cohen personal email
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Yakov Cohen is a Integration Group Manager at Amdocs. He possess expertise in databases, sql, unix, integration, ms project and 20 more skills. He is proficient in English. Colleagues describe him as "I have had the pleasure of working for Yakov for 2 years in the SME department, where he led and managed me in highly professional and guided manner. I have had the opportunity to observe his professional skills as well as interpersonal style. He is consistently pleasant, and makes sure that everyone in his team are motivated and happy working in the company. Such kind of manager who makes you enjoy your job. Very few people have the quality of listening to their sub-ordinates and give them the platform to excel, He always made sure we are appreciated and credited for whatever work we did. Regardless of any pressure, Yakov always delivers. His superior organizational skills make him the consummate multi-tasker.", "Yakov is a highly professional and experienced SME and team leader. He is a fast learner of a new project environments (OSS/BSS systems) and is able to contribute his comprehensive knowledge in a very short period. Yakov is highly appreciated by the customers that He has worked with. He would be a tremendous asset in any company.", and "I'm glad to have the oportunity to recommand Yacov for his work with us. Yacov is a very profacional and talent person that knows how to leed projects that are assign to him fast and efficiantly. Yacov is also a good friend to work with, always gives a good feeling and willing to help."
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Integration Group ManagerAmdocsIsrael -
Technology Group ManagerAmdocs Jul 2023 - PresentChesterfield, Mo, Usi am leading a group that have a major role for the project's design, deployment and support in the prof. services department (delivery). the teams in the technology group are build of HW sizing members, integrators, devops, dba's and support experts (tier 3).Group responsibilities & Roles: In pre-sale stage: - to build the proper architecture and sizing of our solution to the customer during RFP/RFI or during upgrade/expansion - Planning custom solution - HW platform (VMWAre, AWS, Azure…), backup, HA, DR - helping pre-sales teams to build and perform the diff use-cases of our solutions for the demo presentations to customers. In delivery stage: - To install and configure our SAS solution for the new project or upgrade to existing one - To provide support during project deployment and make sure it is stable from all products aspects ( bugs, configuration, db, fine tunning etc.) - Training for customer via online session or on site on the products functionality, configuration and troubleshooting. In support stage: - To support complex issues during delivery or on production env's. -
Integration Group ManagerTeoco Jun 2021 - Jul 2023Fairfax, Va, Usleading the integration group of global TEOCO (including 6 teams: 4 integration teams, 1 DBA's and 1 SME team. around 25-30 ppl in group).building work plan, managing delivery activities (using JIRA system to track tasks and issues), providing guidance for customer support problems and management.creating effective work procedures between diff teams.making sure we keep improve our abilities and increase our knowledge (established KB web site for the diff teams to share their knowledge within all teams members, training sessions with product and external to keep updates on new features etc.. )managing customer complex issues (T3) with the team to provide solution in define SLA.make delivery-support processes better and faster. -
Support & Demo ManagerTeoco Mar 2019 - Jun 2021Fairfax, Va, UsIn this role I was responsible for 2 main domains (TIER3 support & Demo activities):1) SME team (Delivery & Support Experts group):I am leading the Experts (Support experts and DBA's) teams that handle complex issues at customer env's and during delivery stages ( upgrade, poc etc..).making sure all tickets are being handled per severity and priority according to SLA.Defining work-procedures to the support org. and give guidance of how to work efficiently with customer and internal groups.build KB site for teams, using share-point to share all knowledge and feedback .2) Demo activities (delivery group):- Managing the DEMO activities of the company, responsible for the on-going maintenance of demo env's and installation of new features. - working closely with the pre-sale teams to understand the needs for various use-cases.- providing support to pre-sale for their presentation to customers. -
Sme (Support Tier 3) Team LeaderTeoco Feb 2015 - Mar 2019Fairfax, Va, Usi am leading the SME team that act as highest tier of support to the company's products and solution.In this role, i am working with the team in analyzing complex cases, provide solutions, learning new tools and products to expend our knowledge and improve our work. making sure all tickets are being handled per severity and priority according to SLA.Defining work-procedures to the support org. and give guidance of how to work efficiently with customer and internal groups.establish Knowledge base site to share the knowledge within support teams of the diff products and ways to debug and investigate complex issues. -
Technical Support Expert (Sme)Teoco Aug 2013 - Feb 2015Fairfax, Va, UsUnderstanding the processes of the company's products.Analyzing and troubleshooting complex problems.working intensively with product and r&d to find creative solutions to complex problems.Providing solutions and support to customers of the Company and to Interiors factors within the company.Intensive work with UNIX servers.Working with different databases (ORACLE, SYBASE, SYBASE IQ). -
Implementation EngineerTeoco Jul 2012 - Aug 2013Fairfax, Va, UsTelecom mediation(ETL): Creating models for data collection and enrichment as defined by the customer.Intensive Work with DataBase(Oracle/SybaseIQ), bugs fixing, working with UNIX.acting as on-site (integration, implementation, maintenance etc..) at customer site for about a year. -
System AnalystElad Systems Nov 2010 - Jan 2012Tel Aviv, Tel Aviv, IlSystems Analyst (out sourcing) at Customer site: Israeli Prison Service, Information Systems department.Characterization of customer requirements, defining functionality of information systems, supervision of the project from its inception to its actual implementation.Working with all project factirs (PM, CUSTOMER, R&D)Ongoing management of organization systemsProjects Control and reports producing
Yakov Cohen Skills
Yakov Cohen Education Details
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Jerusalem College Of TechEngineering/Industrial Management
Frequently Asked Questions about Yakov Cohen
What company does Yakov Cohen work for?
Yakov Cohen works for Amdocs
What is Yakov Cohen's role at the current company?
Yakov Cohen's current role is Integration Group Manager.
What is Yakov Cohen's email address?
Yakov Cohen's email address is ya****@****ail.com
What schools did Yakov Cohen attend?
Yakov Cohen attended Jerusalem College Of Tech.
What skills is Yakov Cohen known for?
Yakov Cohen has skills like Databases, Sql, Unix, Integration, Ms Project, Troubleshooting, Project Management, Software Project Management, Microsoft Project, Unix Shell Scripting, Testing, Visual Basic.
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