Ertuğrul Yalçın Email & Phone Number

Istanbul, Turkey

Istanbul, Turkey

Consultancy on Requirements Engineering | Resource pool management | Training & mentoring | IT Recruitment & Tech Interview and assessment | Project & team management | Business Development.

Istanbul, Turkey

• Achieved the renewal projects of Turkish Airlines and AnadoluJet web sites and mobile applications. Managed operations on all online channels and maintained ~%99,99 availability. Provided user-friendly processes and interfaces through continuous improvements and bug-fixes. • Implemented many mega/large/medium sized projects with Agile/Waterfall methodologies.• Established and enhanced effective monitoring processes and standards for operational excellence and sustainable performance.• Executed and supervised portfolio planning, budgeting, job interviews, performance management, business relationship management activites; excelled in presentation skills.• Experienced in relationship and project management with service provider companies.• Hired, mentored and audited staff of 35+ personnel (internal and outsource) to maximize team performance by establishing and maintaining positive work environment.

Istanbul, Turkey

• Maintaned Revenue Accounting System with 99.99% availabilty. Achieved the upgrade of Revenue Accounting System from a client based system to a web based system.• Developed many enterprise products for ticket sales reconciliation, agency risk and ticket sales auditing. • Executed and supervised portfolio planning, budgeting, job interviews, performance management, meeting moderation, business relationship management and SLA management activities.

Istanbul, Turkey

• Expense System Solution Architect & Project Manager & Business Analyst (2000 – 2014)Conducted business analysis and functional test activities for Expense System consisting of Handling, Fuel, Catering and En-Route Charges sub-systems. Managed several projects under this domain in order to maximize the management scope of operational charges. Trained all station managers and accounting managers of Turkish Airlines both in English and Turkish in 3-days classroom training programs. Provided end-user support to station and accounting managers. Documented and updated user manuals with every new features. Designed management reports and conducted online integration with GL.Stimulated the re-development project of the system on SAP, by giving architectural and business analysis support.• Turkish Airlines Intranet Administration (2005-2009)Established and administered corporate intranet site (Microsoft SharePoint Portal). Conducted many end-user trainings in order to increase the number of customization experts and expedite the penetration of the product. Experienced in development, functional testing and administration activities. • Microsoft CRM Administration (2007-2009)Experienced in administration, business analysis and functional testing of CRM Application for Galileo Agencies. Conducted business analysis activities for Turkish Airlines Agency System project which will cover management of all agencies around the world.

Bachelor'S Degree, Industrial Engineering

Master'S Degree, Business Administration And Management, General

@thesis stage