Yalcin Gunes Email & Phone Number

İstanbul, İstanbul, Tr

Istanbul, Turkey

I provide support to high baseline and key account clients specifically Bureaus, Banks, Telco companies, utilities on Turkey, Middle East, Balkans region. I work as an advocate and resource for their assigned client/s and am responsible for maintaining and growing the existing FICO baseline revenue within a named customer base. I am also responsible for developing client relationships and resolving client satisfaction issues within a named client set. In this role I report to a Director in EMEA as well as working in partnership with Client Partners and require forecasting, planning and reporting requirements along with various meetings.Key ResponsibilitiesGauge and measure client satisfaction with FICO, act as primary point of escalation and represent the client internally to protect and grow the relationship.Develop and manage a Territory Plan that will protect and grow current baseline.Hold regular meetings with target clients, covering a defined Agenda and feeding back to FICO stakeholders.Determine and oversee actions required to deal with any client satisfaction issues that arise.Build client relationship with key executives.Develop, articulate, and refine FICO value specific to client needs.Negotiate and drive to execution sales of value-added services.Negotiate and execute renewals of existing FICO software and solutions.In liaison with PS, monitor PS usage for existing SoWs and work with client to extend where appropriate.Maintain Vendor/Supplier status with client, coordinating/completing Vendor /Supplier Surveys, toolkits, audits etc. as well as ensuring compliance with client screening requirements for all on-site staff.Arrange and accompany reference visits with the client for other EMEA clients.Perform any other ad hoc duties and manage any other projects related to client account management as required and directed.

Istanbul, Turkey

Work as Pre-Sales senior consultant as a part of EMEA pre-sales team of FICO a leading provider of Credit Risk, Fraud Management and Optimization solutions. Demonstrate and exploit a strong understanding of FICO client’s challenges and develop creative solutions. As a Consultant I am part of a team that provides consultancy support and subject matter expertise to drive the sale of FICO's Solutions. In this role I work with existing and prospect clients to understand their challenges and position FICO Solutions demonstrating a clear business benefit and Return on Investment.Current responsibilities:- Participate in pre-sales activities, providing subject matter expertise and developing a Solution design. - Contribute to the preparation of sales proposals / RFP responses / presentations. - Engage with new and existing clients to determine best use for the client. - Establish and maintain senior strategic relationships within accounts. - Contribute to the design of new / improved propositions, often working with initial adopter clients to identify proposition requirements and prove value. - Undertake analysis to prove business cases and tune / improve client use of solution.

Istanbul, Turkey

I was handling and taking role in complex delivery software projects for Experian covering Turkey and EMEA in banking, telecommunication and consumer finance sectors. I was in project team of first PowerCurve implementation in EMEA of Experian. End of the second year I promoted to senior position.Some of projects that I involved in: Vakifbank Credit Card Acquisition, Garanti Bank Collection Management, Turkcell Collection Management, Turkcell Credit Limit Management, Bank Asya Powercurve Acquisition for SME, ALJ Consumer Finance Customer Life Cycle, Bank Asya Powercurve CMDS, Garanti Bank Romania Loans Originations,

Istanbul, Turkey

Implementation of Experian software’s for New Business Strategy Management Systems as well as Customer Management Systems in financial institutions Development and implementation of risk management processes including behavioural and application scorecards, limit optimization projects and analysing risk strategy methods.Acquire client requirements to produce business and functional specification. Preparation of technical specifications.Working with Experian Global Consultancy teams for business issues and Global Product Consultancy teams for technical issues.

Istanbul, Turkey

Responsibility of consumer loans and credit cards’ customer relationship management decision support systems (TRIAD) management. To prepare bank’s customer behavior and application scorecards to work with outsource companies (Fair Isaac, Experian, etc...). To be implemented to coordinate and make the necessary system tests. Score / Rating model for assessing the effectiveness of the infrastructure needed to carry out their work.

Istanbul, Turkey

Responsible for automation of all kind of consumer loans' assessment policies in Fortis Bank (which are cash, auto loans, mortgage, overdraft and credit cards) with strategy design studios (SDS). Adapting NBSM’s (New Business Strategy Planning) policy rules and scorecards to banking application according to management decisions by using SQL.

Istanbul, Turkey

Designing and renewing bank department’s organizational structure. By estimating work-load, determining number of worker and their abilities. Measuring and studying objective to increase this worker’s and structures’ facilities’ efficiency, effectiveness and productivity. Also communicating with technology units for necessary software, will be using by head office’s departments, and taking several roles on projects.

Ankara, Turkey

Joining strategy design meetings. In this meeting, reserve specialists make discussion about the Vakiflar bank’s funds positions which have in stock T-bond and IMKB-100 share certificate. After designing the strategy, following the prices real-time by using Reuters. Assisting specialist Burak Kaptan’s short-term trades which are decided mostly by technical analysis. This short-term trades are done for hedging fund’s worth and getting maximum profit.

Graduate, Mba

Undergraduate, Math

Education record