Yali Lim Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Maintained and Managed Network Security, Network Administration and Network Documentation, Audit Network Configuration,Project Planning and Implementation, Software and Hardware Deployment and Maintenance, Process and Procedure Creation, Ticket Management, Phone System Administration, Printer Deployment and Maintenance, End User Support, Managing Helpdesk Ticketing System, Answering Service Desk Support Calls, All day to day regular network operations maintenance.

Calgary, Canada Area

24/7 Support Schedule, Monitoring Services, Client Reporting, Support Schedules, Service Dispatch, Case Management, Online Backup Alerts, Support Response Time, Support Resolution Time, Support Escalation, Remote and Onsite Computer Support, Managing Network Resources, Hardware and Software Troubleshooting, Computer Performance Optimization, Assisting with Hardware Implementation and Regular Maintenance, Answer Support Calls, Communicate Regularly with Clients

• Responsible for managing Intellectual Property Rights Infringements for clients, protecting client’s trademarks, successfully removed 95% of the violation links from worldwide online suppliers.• Developed a web based application programming interface for the company to easily manage the system and services with the clients, reduced manpower by 80%.• Effective communication and cooperative skills with all level of management, customers, development, and research team members to keep our clients satisfied with our services.

Network Technician, Network And System Administration/Administrator

Bachelor Of Science In Computer Science With Specialization In Network Engineering, Network And System Administration/Administrator