Detail-oriented and efficient Home Equity Processor with extensive experience in managing and processing home equity loan applications. Proficient in evaluating creditworthiness, ensuring compliance with lending regulations, and facilitating seamless loan approval processes. Adept at customer service, problem-solving, and maintaining accurate records to support financial decision-making.

Customer-focused and proactive Relationship Banker with a proven track record in delivering exceptional banking services and financial solutions. Expert in building and maintaining strong client relationships, assessing financial needs, and offering tailored products to help clients achieve their financial goals. Skilled in cross-selling, problem-solving, and providing superior customer service in a fast-paced banking environment.

Processed over 15 applications daily, consistently ranking as top underwriter with the lowest default percentage in my department.Reduced risk by meticulously analyzing bank statements, including average daily balances, debits, revenue, credits, negative days, and NSF's.Reviewed business credit scores, ownership records, and application documents to identify trends that might increase loan risks.Conducted research to identify unconventional factors affecting loan risks.

Assessed clients' financial situations to develop strategic financial planning solutions. Collaborated with the compliance department to eliminate procedural errors and margin breaks.Maintained friendly and professional client interactions at all timesClient and relationship management Partnership with products specialists to provide access to an array of products and solutions to meet your client needs.Deepening customer relationships by referring customers to sales specialists and selling financial products and services both individual and small business customers / clients.Partner closely with Financial Center managers to ensure adherence to operational compliance policies and procedures.Explain and document our clients with the services provided by the bank and the benefits they could take advantage of.

· Provide account services to customers by receiving deposits and loan payments· Cashing checks, issuing withdrawals · Recording night and mail deposits· Selling cashier checks· Answering questions in person or on the telephone · Referring to other bank services

Demonstrate knowledge of store products and services to build sales and minimize returns. Suggest additional merchandise to compliment customer selection♦ Responsible for achieving personal sales goals♦ Determine customer needs based on personal features and other customer preference related factors