Yam Dangar Email & Phone Number

Sydney, New South Wales, Australia

• Serve as the first point of contact for all technical support inquiries via phone, email, or ticketing system.• Diagnose and troubleshoot hardware, software, and network issues promptly and efficiently.• Provide timely resolution or escalate complex problems to the appropriate level of support personnel.• Document all support activities, solutions, and resolutions in detail to maintain accurate records.• Collaborate with other IT teams to resolve systemic issues and improve overall service quality.• Assist in the implementation and testing of new software and hardware systems.• Deliver excellent customer service by ensuring clear and effective communication throughout the support process.

Sydney, New South Wales, Australia

Active Directory:• Proficient in the meticulous management of user accounts, groups, and organizational units within Active Directory.• Expertise in promptly troubleshooting and resolving Active Directory-related issues, ensuring seamless user operations.Windows Server:• Hands-on experience in the administration and maintenance of Windows Server environments.• Proven track record in implementing and managing server configurations for optimal performance.Microsoft Azure:• In-depth knowledge of Microsoft Azure services and cloud computing principles.Successfully deployed, managed, and secured resources within the Azure platform.Cloud Computing:• Adept at leveraging cloud computing solutions to achieve scalable and cost-effective IT operations.Remote Access and VPN:• Skilled in configuring and supporting remote access solutions, including VPN setups for secure connectivity.• Proficient in troubleshooting and resolving remote access issues, guaranteeing uninterrupted service.User Setup and Remote Troubleshooting:• Efficiently manage user account provisioning, access control, and user profile management.Proven ability to diagnose and resolve technical issues remotely, minimizing downtime for end-users.Asset Management:• Track and manage IT assets, ensuring an accurate inventory and streamlined asset lifecycle management.Office 365 Administration:• Competent in administering and configuring Office 365 applications to optimize productivity.Mobile Applications:• Familiarity with mobile application management, encompassing installation, configuration, and support.Microsoft Endpoint Configuration Manager:• Utilize Microsoft Endpoint Configuration Manager for robust endpoint security and management.ConnectWise:• Proficient in using ConnectWise for efficient ticketing and workflow management.Spam Titan:• Expertise in implementing and managing Spam Titan for robust email security.

Sydney, New South Wales, Australia

• Install and provide support for all supported software packages and hardware, including configuring desktops and peripherals.• Write technical hardware specifications for purchasing corporate technology equipment and networking hardware.• Assist users and onsite engineers with step-by-step instructions when needed, whether in-person, over the phone, or through remote access.• Reimage laptops and desktops, migrate them to the company's domain, and set up user profiles and customized desktop applications to meet user needs.• Coordinate with clients to meet service level targets.• Update existing knowledge articles or create new ones.• Provide basic training in computer operation and management.• Manage the firm's SCCM software packaging, reporting, administration, and troubleshooting.• Ensure proper handover within the team for service continuity.• Maintain inventory documentation for all hardware and software, performing quarterly inventory audits.

Sydney, New South Wales, Australia

In my capacity as a Peer Student Tutor at Victoria University, I have acquired valuable expertise in instructing and guiding fellow students pursuing a Bachelor of IT. Throughout this role, I have collaborated closely with students, providing support for their studies, elucidating complex concepts, and aiding in the development of their understanding. My communication skills have been refined through the necessity of articulating intricate subjects to students, employing diverse approaches to accommodate individual learning styles.Moreover, this experience has enabled me to fortify my own knowledge and skills in IT, a benefit that aligns seamlessly with my aspirations for a career as a Software Engineer. Serving as a Peer Student Tutor has proven to be a gratifying journey, allowing me to contribute to the academic success of my peers while honing vital skills crucial for my future role in the IT industry.

Ashfield, New South Wales, Australia

As a customer service representative at BP fuel station, I developed strong communication, problem-solving, and time management skills while working under pressure to provide efficient service. I also honed my attention to detail and teamwork abilities by working with colleagues to ensure customer satisfaction. These skills are transferable to many roles, where effective communication, problem-solving, attention to detail, time management, and collaboration are key to success.

Bachelor'S Degree, Information Technology

Diploma And Advanced Diploma, Information Technology

High School, Science, First Division