Starting a promotional print department that became reputable in the UK and EU for supplying high quality printed textiles to major companies in the industry worldwide.•Establishing steady growth through a client base of new and repeat customers that generates over £400K annually, by selling B2B and B2C, contributing to the overall revenue of the company by 30%.•Identifying gaps in the market and creating products that can turn a profit in a highly competitive market.•Designing and implementing a free-flowing, highly efficient production process from quote, to order, to proofing, to production.•Purchasing specialist large format printers and machinery for the use of dye-sublimation and vinyl heat transfer printing methods.•Communicating with web developers to create a website designed to ease the launch of products, in order to increase revenue.•Setting targets, Managing staff and production, and the day to day process of running a department.