Excited to be back at this company in my role as Project Manager.

Responsible for providing pre and post-sales support, contract administration, processing and project coordination. • Make sure all team members and departments have what is needed to meet the deadlines and milestones • Be familiar with every aspect of the project, including all short and long-term goals, the entire project calendar, and budgeting details • Managing the day-to-day minutes of a project • Administrative work required to keep all stages of a project moving forward, responsibilities include work with spreadsheets and reporting, and regularly maintaining and filing paperwork • Provides support throughout project progression within the phases of initiation, planning, executing, monitoring, controlling, reporting, and closing; will be integral within project execution • Monitor requests as addressed within the expected timeframe • Monitor deliverables and milestones as defined in the Project schedule • Review and edit project, communicate with the various department teams, and improve project efficiency • Learned Project Management Methodology tools and templates to manage projects (Smartsheets & Google Access) • Track progress of project activities • Highlight and escalate unresolved issues, potential barriers to project progression, and resources constraints to supervisor • Discuss any changes in the needs of the customer with internal team members, supervisors, and sales

• Deadline driven; oversaw project administrative functions of the office, including but not limited to quotes, invoices, answering phones, updating project work schedule while exemplifying customer service. • Inventory of and satisfying customer needs and wants.• Authored presentations and tutorials which educated staff and clients on project workflow.• Advised (potential) customers on product choices.• Prepared meetings on allocation of tasks; ensured deadlines for print, design, and media projects were met.• Managed communications projects.• Developed and maintained efficient working relationships with vendors and customers on an array of issues including invoices and project accounts.• Demonstrated strong organizational and project management skills in various roles; prioritized multiple tasks, met deadlines, made decisions that quickly changed course of action as necessary which positively impacted special events and high-profile projects.• Translated the client's wishes into concrete solutions, together with other project managers.• Monitored the achievement of commercial goals.

• Collaborated with a small team with a common focus on solving clients’ concerns.• Responsible for providing customer advice on day-to-day ordering needs; processed transactions efficiently and accurately, investigated problems/errors.• Satisfied customer concerns, clarified product and service problems; suggested best solution that resolved issue(s).• Conversed frequently with customers on updates, information, and concerns.• Handle a high volume of customers calls and a variety of requests, issue orders for service and emergencies and assist with credit inquiries while maintaining accuracy guidelines.

• Informed and assisted (potential) students with the enrollment of new courses. • Updated students about their course and monitor their progress.• Coordinated and distributed e-mails, brochures, and website content.• Updated and managed e-mail contacts list.• Update students about their course and monitored their progress.• Supported faculty by maintaining course files, managing evaluations and certificates, and updating students.• Maintained written and telephone communications regarding inquiries, registrations, payments, and transcripts.• Ensure students received their certificate after completing a course.• Assisted Director of Admissions with various reporting and scheduling responsibilities.

Work descriptions:• Reception and front desk• Hostess• Promotional work • Administrative assistance

Including but not limited to:• Press relations • Social media releases• Press clippings• Joint promotions• Press days and events