Yamila H. Harris Email and Phone Number
Yamila H. Harris work email
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Yamila H. Harris personal email
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Yamila is a dynamic global leader, board member, public speaker, executive coach and mentor with 30+ years of executive leadership experience across multiple IT and Business disciplines. She has spent much of her career leading organizational change, fostering innovation, and driving large scale technology transformation. At her core she is a zealous believer in the art of the possible and is passionate about empowering both individuals and teams to push boundaries and realize their potential.Yamila is on the board of the Hispanic Technology Executive Council (HITEC), is an active mentor and sponsor, and regularly collaborates with universities and other organizations on executive coaching and leadership programs, as well as industry related topics. Her breakthrough leadership has earned her numerous accolades over the years. Most notably, Yamila is a multi-year HITEC 100 award recipient, 2021 HITEC Member of the Year, 2020 Great Minds in STEM Luminary Award recipient and 2020 Stetson University Business School Foundation Ted Surynt Leadership Award winner. On a personal note, Yamila believes in defying conventional limits, consistently pushing herself out of her comfort zone and challenging herself to continuously embrace a growth mindset to learn new things. Global Leader * Technology Transformation & Innovation * Organizational Change Management * Relationship Management & Communication * Strategy and Operations * IT Service Delivery * Talent Development * Executive Coaching * Public Speaking * UX * Mergers, Acquisitions and Divestitures * Diversity and Inclusion * Workplace Technology * Contact Center Technology * Multi-lingual (Native English, Native Spanish, Advanced French, Basic German)
Munich Re (Group)
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Global Head Of It Support And User ExperienceMunich Re (Group) Jan 2021 - PresentMunich, Bavaria, De
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Board Of DirectorsHitec Jan 2021 - PresentChicago, Il, UsHITEC is a global, non-profit/non-partisan executive IT leadership organization focused on providing a forum for the career development and advancement of technology executives, mentoring and sponsoring emerging executives, and giving back to the Hispanic community through philanthropic efforts -
Corporate Advisory Board Co-ChairmanHitec Oct 2017 - Jan 2021Chicago, Il, Us
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Vp, Service DeliveryAtos Apr 2019 - Jan 202195877 Bezons, Fr -
Board Of DirectorsOmegaup Jul 2018 - Dec 2019Bellevue, Wa, UsOmegaUP is a non-profit organization on a mission to increase the number of talented Software Engineers across Latin America by providing an accessible platform for students to improve their coding skills through programming challenges and competitions. omegaUP.com currently has over 25,000 registered users and has been the official platform for the Mexican Olympiad in Informatics (OMI) since 2011 and the Ibero-American Olympiad in Informatics since 2015, which spans Mexico, Columbia, Bolivia, Chile, Brazil, Portugal, Spain, Peru, Argentina, and Venezuela. -
Senior Director, Global Workplace Technology Services & End User ExperienceAlight Solutions Nov 2017 - Mar 2019Chicago, Il, UsIT Executive leader brought onboard to help re-imagine workplace services and end user experience across Alight Solutions (formerly Aon-Hewitt) globally, and to lead the company’s post-divestiture workplace technology transformation and separation activities enterprise-wide. Organizational scope includes Workplace Technology Architecture and Governance, Global Service Desk and Deskside Support, Email, Messaging & Collaboration Technology, Device Lifecycle Management, Mobility, Print Services, Endpoint Security, Virtual Desktop Infrastructure, and End User Experience. -
Executive Director Of Regional Business Enablement - Worldwide, Office Of The CioDxc Technology Apr 2017 - Nov 2017Ashburn, Virginia, UsIT Executive leader dedicated to serving as a trusted partner to the DXC internal business groups in order to truly add business value across all business regions leveraging technology, process and people from within the Office of the CIO (OCIO). Responsible for leading a team of Director-level Business Relationship Managers that served as an extension of executive business leadership team across all regions including Americas, Australia and New Zealand, North and Central Europe, Southern Europe, India, UK and Ireland, and AMEA to drive customer experience excellence via business process optimization, technology innovation and adoption, and Customer Zero opportunities.• Managed multi-million dollar OCIO budgets for each of the 7 internal business regions, and successfully met 20% year-over-year improvement target through identified efficiencies• Successfully managed post-merger (HPE-ES and CSC) internal IT integration efforts, new M&A due diligence and integration efforts, and new Customer Zero opportunities in alignment with DXC offering teams• 2017 HITEC 100 Award winner -
It Executive Director, Global Contact Center Technology ServicesHewlett Packard Enterprise Mar 2014 - Apr 2017Houston, Texas, UsIT Executive leader accountable for driving end-to-end enterprise-wide global multi-channel contact center technology strategy, platform architecture, solution innovation and technology transformation, solution implementation/client integration, and global delivery and support services in support of HPE’s internal business verticals (150K+ employees) in addition to their 500+ revenue generating Customer Experience On-Demand/IT Outsourcing global enterprise services portfolio clients. • Successfully led a $50M+ global contact center technology transformation enterprise wide in 18 months• Successfully led though several of the industry’s largest/most aggressive enterprise separations/divestitures • Delivery of 800+ projects annually; business benefits of $600M+; supporting $16B in contact center revenue • Instrumental in key client technology transformation deal pursuits (TCVs ranging from $100M to > $1B)• Accepted into the 2017 Hispanic IT Executive Council (HITEC) Emerging Executive Program• Frost & Sullivan Customer Contact Advisory Board member and thought leader -
It DirectorDell Nov 2010 - Dec 2013Round Rock, Texas, UsDirectly managed the Global Network Optimization organization and strategy, including Network Voice/Data Capacity Management, Application Network Readiness (ANR), Network Tools Optimization, Network Administration and Monitoring, and Service Management• $4M+ in savings from optimized Capacity Management processes; $2M+ in YoY savings from tool optimization • >40% improvement in incident management as a result of proactive monitoring and alerting enhancements• Developed GTM strategy for Voice/Data Capacity Management, ANR and Network Optimization service offeringsAdditionally led optimization initiatives focused on business operations and workforce management, including developing the global talent and workforce governance strategy and methodology for the Infrastructure & Cloud Computing organization• Established KPIs and best practices enabling leaders to optimize workforce management• Drove optimized average cost-per-head to improve IT Services competitiveness through formalized workforce globalization planning, footprint management, and optimized business intelligence/analytics• Designed/implemented a proprietary requisition pre-approval interface across the IT Services organization (35K+ employees) providing a thorough vetting process for organizational hiring, aligning HR, Finance and business objectives• 2012 Platinum Award winner for Breakthrough Thinking & Inspirational Leadership -
It Senior ManagerDell Mar 2006 - Nov 2010Round Rock, Texas, UsManaged the Global Contact Center and Telecom development team in support of driving leading edge customer engagement/contact center technologies including Speech Recognition, Natural Language, Chat, Workforce Management, Quality Assurance, Call Recording and Speech Analytics across all Dell business segments• Successfully completed global migration of IVR infrastructure/speech recognition platform across 20+ countries, and implementation of Natural Language for the Americas region• Introduced Voice Biometrics and Speech Analytics capabilities for Dell Financial Services • Established and maintained strong relationships with key business and IT stakeholders at all levels from executive leadership to subject matter experts and front-line staff in order to ensure ongoing alignment on global strategies and customer solutions• Managed all IT CCS vendor selection/relationships; reduced spend by >$1M YoY• 2007 and 2009 Customer Service Excellence Gold Award winner
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Director Of It ServicesHumana - Cac Florida Medical Centers Sep 2002 - Jan 2006Directly managed the IT Services organization including all End User Services, Training, IT Procurement, and Project Management with the primary objective of driving overall relationship management to establish business partner and IT alignment, identifying workflow efficiencies, and delivering optimized technology solutions, as well as enhanced overall customer satisfaction.• Leveraged emerging technologies to optimize business processes and drive innovative healthcare management solutions as evidenced by the successful company-wide deployment of a new proprietary Managed Services software solution suite, including implementation, training and support of Electronic Medical Records (EMR), billing, scheduling, referrals, and patient transportation modules; Managed full software development lifecycle (SDLC).• Successfully drove integration of IT processes, infrastructure, and applications and software across all CAC subsidiaries, including PrescribIT RX and Hospitalists of America.• Established business intelligence reporting and analytics to drive achievement of key metrics.• Developed and executed all internal Support Services processes, procedures & internal marketing campaigns; chaired multiple executive committees and talent development programs.
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It Customer Experience ManagerLeon Medical Centers Sep 1999 - Sep 2002Doral, Florida, UsResponsible for driving technology innovation in support of delivering optimized customer experience and automation. Managed all End User Services and Training staff in support of all company employees at every level (CEO, medical center administrators, corporate staff, physicians and clinical staff). • Pioneered emerging Managed Healthcare, Electronic Medical Records (EMR) and Mobile RX technology• Directly managed the vendor selection process and business requirements gathering (from RFI to contract), and successfully drove the implementation of a fully integrated Managed Services suite across multiple medical center locations. Suite included Electronic Medical Records (EMR), scheduling, billing and referrals modules, as well as mobile RX and patient transportation applications and hardware. • Established company-wide training curriculum for all new applications and software roll-outs, Managed Services process changes, and introduction of new, cutting edge technology, including clinical staff training on tablets and hand-held devices.• Established business intelligence reporting and analytics to drive achievement of key metrics.• Responsible for all IT Help Desk support policies, procedures, and service delivery.• Established strong relationships with all business groups at every level (CEO to front line) -
Director Of Health Information Management (Him)Leon Medical Centers 1996 - 1999Doral, Florida, UsManaged all Medical Records personnel, established departmental policies and procedures, working collaboratively with the Medial Director to optimize HIMS best practices and conduct regular QA audits, developed quality assurance measures, and drove process improvement and automation initiatives, including EMR implementation.
Yamila H. Harris Skills
Yamila H. Harris Education Details
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Stetson UniversityBusiness Administration And Executive Leadership -
Miami Dade CollegeGeneral
Frequently Asked Questions about Yamila H. Harris
What company does Yamila H. Harris work for?
Yamila H. Harris works for Munich Re (Group)
What is Yamila H. Harris's role at the current company?
Yamila H. Harris's current role is Global IT Executive Leader | Speaker | Board Member | Mentor | Executive Coach | Change Agent | Zealous Believer in the Art of the Possible.
What is Yamila H. Harris's email address?
Yamila H. Harris's email address is yh****@****hoo.com
What schools did Yamila H. Harris attend?
Yamila H. Harris attended Stetson University, Miami Dade College.
What skills is Yamila H. Harris known for?
Yamila H. Harris has skills like It Service Management, Strategy, Vendor Management, Leadership, Telecommunications, Management, Cloud Computing, Integration, Enterprise Software, Business Process Improvement, Data Center, Call Centers.
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