Results-driven consultant specializing in digital strategy, nonprofit development, and DEI initiatives. Proven track record in driving growth, increasing ROI, and building strong brands. Expert in leveraging AI for data-driven solutions.ExperienceConsultingNonprofit: Grant writing, curriculum development, DEI strategy, social media, fundraising. Secured $200,000+ in grants, developed award-winning curriculum for organizations such as Elton John Aids Foundation, led DEI initiatives resulting in reduced stigma, greater language access for the community, accessibility needs across the board and diverse workplaces/programming.For-Profit: SEO, digital marketing, website development, content creation, AI implementation. Increased website traffic by 300%, boosted social media engagement by 50%, implemented AI-driven marketing campaigns leading to 20% revenue growth.SkillsSEO, social media marketing, content marketing, website development, grant writing, curriculum development, DEI, project management, AI, data analysis

Transform Yaya Por Vida into a community hub for overdose prevention, awareness, recovery, and harm reduction through art.Craft and implement strategic plan, securing funding and expanding programs.Built robust organizational infrastructure, managing staff, volunteers, and finances.Forge strong relationships with stakeholders, advocating for policy change and amplifying Yaya Por Vida's mission.Represent Yaya Por Vida with eloquence and passion to the public, media, and government officials.Design and implement impactful art-based programs for prevention, harm reduction, and recovery.Led workshops and support groups, empowering individuals and fostering community healing.Measured program effectiveness and continuously improved program design.Empowered individuals in recovery through shared experiences and evidence-based peer support strategies, reducing isolation and fostering change.Led peer support groups, individual sessions, navigating relapse prevention, resource access, and goals with compassion.Community Involvement:•Former DEI Leader for Floridians for Recovery DEI Workgroup•Board Member Latino Recovery Advocacy•Board Member Decrim305 and Fiscal Sponsor•Workgroup Member Gang Alternative Miami•Governing Board Member Southeast Florida Behavioral Health•Member Florida Harm Reduction Collective Community Action Board East Coast•Member Treasure Coast Opioid Task Force•Consultant Elton John Aids Foundation for FLHRC•DEI Peer led Group Consultant Rite Life Services - Okeechobee and St. Lucie County•Elder Mentor Board Member Yale SASH Youth Opioid Policy Program•Harvard Recovery Answers Facilitator 2022•Florida Harm Reduction Collective Conference 2023 Keynote Speaker•Community Grant Reviewer Miami Foundation 2022Awards to Org Under Tenure:Impact Deposits Community and Quarterly GrantsGilead Compass University of Houston Learn HR HIV/AIDSAids Health Foundation Community Support Grant: via Decrim305New Moon DA Cohort: via Decrim305

Establish fruitful relationships with all clients, averaging 150 outbound calls and 5+ hours of talk time daily. Generate organic leads via referrals obtained from a strong social media presence and private Facebook group. Cold call and email leads, exhibiting comprehensive product knowledge and showcasing products and packages that will enhance and benefit their lives. • Performing as a fourth-year veteran status since hire, earning Century Club Award in January for completing over 118 bookings.• Surpassing goals for category upgrades by an average of 80% monthly alongside vacation protection sales by an average of 50% monthly.• Led team toward acquiring top ten status and #1 team on the floor February 2023 while continuously meeting a 5 star guest satisfaction rating across all survey metrics on Stella Connect.• Maintaining a book of business for over 2,000 guests, regularly achieving Quality Assurance scores of 95-100%, enabling the prompt and accurate reporting of consumer needs.• Attend networking and community events to generate leads and identify prospects that fit the target demographic.• Leverage consultative sales strengths to nurture relationships and close deals in a high-volume, metrics-driven environment.

o Surpassed goals for overall revenue goals and revenue-added sales utilizing Shore Excursions, Suite Upgrades, Vacation Protection Plans, Hotel Upgrades, flight upgrades, and Pre/Post Land Packages (an average of $500,000 monthly). o Closed 2019 at $4,000,000 in sales revenue, 2020 at $4,300,00, and closed 2021 $4,600,00 in, well above company averages, enabling a record-breaking increase to company revenue. o Acquired consistent, in-depth industry and RSSC company knowledge, enabling the accurate articulation of cruise product features, benefits, pricing alongside making recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits, and other shipboard amenities, increasing the overall customer satisfaction by a significant margin.o Provided customers with quick and easy solutions to address their individual needs and expectations, including maintaining customer retention goals and following up with consumers as necessary, resulting in the close of various high-value sales responsible for revenue goals to be surpassed.

Establish fruitful relationships with all clients, averaging 150 outbound calls and 5+ hours of talk time daily. Generate organic leads via referrals obtained from a strong social media presence and private Facebook group. Cold call and email leads, exhibiting comprehensive product knowledge and showcasing products and packages that will enhance and benefit their lives. • Performed as a fourth-year veteran status since hire, earning various awards, including making 106 bookings in January 2017 achieving century club (100+ bookings), closing 139 booking in January 2018 achieving silver club (125+ bookings), hitting 118 bookings in February 2018 achieving century club, and generating 115 bookings in March 2018 achieving century club. • Surpassing goals for category upgrades by an average of 80% monthly alongside vacation protection sales by an average of 50% monthly.• Led team toward acquiring top ten status and elite status while serving as a critical member of the mentorship program. • Maintained a book of business for over 2,000 guests, regularly achieving Quality Assurance scores of 95-100%, enabling the prompt and accurate reporting of consumer needs.• Recognized as a leader, chosen as part of manager to pier training as a guest speaker for insurance sales and QA training.• Attend networking and community events to generate leads and identify prospects that fit the target demographic.• Leverage consultative sales strengths to nurture relationships and close deals in a high-volume, metrics-driven environment.

o Leveraged expert consultative sales techniques and brand development strategies to drive the department's FY2015 sales goal of $1.3M and hit $500K in personal sales, averaging between 100-130% over monthly and quarterly goals. o Developed, initiated, and maintained relationships with high-priority clients by utilizing a large client book, ensuring monthly sales and credit goals were met.o Assessed needs alongside utilizing an expert understanding of current industry trends to pitch featured products to over 200 clients, driving creative solutions and substantially increasing sales revenue.o Administered and reviewed Service Surveys, ensuring client satisfaction on a personal and professional level, earning five-star ratings from clients for individual performance, and significantly increasing overall customer satisfaction, enabling a significant increase in return business.

Assembled and analyzed sales forecasts to prepare and implement marketing and advertising strategies, plans, and objectives, planning and organizing promotional presentations, campaigns, and calendars. Created new content in accordance with SEO/PPC initiatives across the school website, blog, and social media channels while also managing all operations within the Hispanic and International Division. Tracked product line costs and sales and costs by analyzing all relevant business data and prepared corresponding marketing reports by collecting, analyzing, and summarizing sales data. Supported the sales staff by providing sales data, market trends, forecasts, account analysis, and new product information and promptly communicated all customer services requests. Researched competitive products and evaluated their product characteristics, market share, pricing, and advertising to develop improvements. Compared and analyzed actual results with plans and forecasts to effectively manage budgets.• Scheduled appointments utilizing callbacks, referrals, and following up with mailers alongside maintaining an inventory of all admissions forms and marketing materials, allowing for the prompt and accurate location of high-priority documents. • Documented and proofed mailings, entered admissions inquiries, followed up with future students by checking enrollment statuses, and provided instruction• Engaged with students providing answers to inquiries and maintaining weekly personal contact with students before the start, ensuring the students had all necessary information to enable success.• Directed and executed structured interviews, enrolled qualified applicants, and sent congratulatory notes to future students alongside providing matriculation information and next steps.

• Created custom designs for clients and oversaw all printing productions, providing superior customer service throughout the project lifecycle to maximize client satisfaction and repeat business.• Managed large orders and accounts and maintained product stock through regular inventory control to ensure orders could be fulfilled within predetermined deadlines• Completed sales and business analyses, including collections and management operations, developing improved purchasing and marketing plans based on collected data.• Trained and supervised the Junior Graphic Designer, guiding her through various projects and ensuring she possessed comprehensive knowledge of various software programs.