Yamini Krishnamurthy Email & Phone Number

Bengaluru, Karnataka, India

• Responsible for requirements gathering from business owners.• Involved in Production support for the HCM integrations which includes resolving the tickets, diagnosis the reason for the issues and trouble shoot the failures and delivery.• Involved in gap analysis, business requirement and in creating technical design documents.• Handling the incidents, service requests, integration monitoring, bug fixes, issue resolutions, enhancements, root cause analysis and production migration were my part of the support activities.• Worked on complex demographics reports for third parties• Worked on Custom Reports, EIB, Core Connectors, Document transformation and studio. Involved on Production support for the payroll interfaces, HCM integrations which includes resolving the tickets, finding the root cause for the failures, and delivering the results in stipulated time.• Worked on updating the public keys used in the integration in which worked with business and get the key and update them in the respective Workday integrations and ensure downstream system can decrypt the data after the first run of implementation.• Aided the users with Incident/problem determination and resolution on a 24x7 support basis.• Worked and updating on extending the schedule for all the integration for the year.• Developed a studio integration to move candidate signed bonus document to Worker’s profile once hired and accessible to Employee as-self.• Have done Integration regression testing for all existing integrations when release and updates on both Sandbox and Sandbox preview tenant to identify the impacts.• Built a studio integration to update/insert photos for all the associates including EE and Contingent worker specific to Vietnam and send the status back to the users.

Chennai, Tamil Nadu, India

• Implementing the controls and checks process to guide Compliance teams across Group, Business, Region and Country.• Working with the Compliance Management Team analysing risk & control functions.• Controlling deadlines & stakeholder expectations, participating in projects within assigned areas of responsibility.• Performing analysis on the data source to arrive at management information and analytics to meet stakeholder requirements.• Interacting with stakeholders to identify & define critical data elements in source data to support compliance process and MI.• Designing management information dashboards, reports and metrics that support a robust struc-ture to monitor Compliance risk.• Reviewed and assessed process flows to detect potential risks, deficient controls, duplicated ef-fort, extravagance and non-compliance with regulations and management policies.• Involved in a Project and successfully implemented management information dashboards to moni-tor the adherence of Anti-Bribery and Corruption policy across the bank.• Supervising the testing and change management process of the Regulatory Issues Management System (Detica Enterprise Investigation Management, ISM).• Supporting the sourcing of compliance related data required to support MI reporting, risk assess-ment and compliance review process to support and address the overall data needs of Compliance Assurance Function.• Performing manual file upload process uploading in Hadoop system (Tableau).

Chennai, Tamil Nadu, India

• Monitoring the overall functioning of processes, identifying improvement areas, and implementing adequate measures to maximize customer satisfaction level.• Tracking performances of the team members and suggesting areas of improvements, facilitating & imparting training and monitoring the improvements on a continuous basis.• Regularly report to the lead on the status of all the team activities.• Generating overall reports in monthly basis in which how many requests are closed within the Turn- around Time (TAT) line from the various regions.• Adhering to the schedule as prescribed by the Team Lead and providing the feedback to the super-visor at the end of the day.• Conveying the client requirements to the team with regards to the process.• Establishing work plans and delegating assignments to team members.• Determining the needs of the client and overseeing the quality of deliverables.• Knowledge forum Member (Subject matter expert) for helping people in relation to processing que-ries.• Preparing Internal and customer MIS on Daily/Weekly/Monthly.• Handling customer queries and escalation calls.• Performing Quality Check with Turnaround Time and Accuracy.• Creating and maintaining the ISO process documentation.• Receiving and communicating process updates to the team.• Coordinating with the FPOC’s for work allocation within the team.• Ensuring that the Job Versatility Skill Matrix is updated and maintained current.

Chennai, Tamil Nadu, India

• Performing all validated and entitled calls are processed to batch and closed status • Ensuring harmonization of quality within the process to ensure high customer satisfaction.• Preparing Daily Dashboard and Call Allocation.• Identified Administrators work on dedicated process improvement initiatives.• Repair Order Processing (ROP) deals with researching, validating entitlement and doing a complete analysis of the customer service order. • The ROP team is responsible for apportioning the cost of the repair to warranty, contract, and trade or internal by verifying the product / customer entitlement using different tools.• Successful transition of Time & Material Deployment (SAP) in the process.• Providing End to End support. Creating Invoice based on the services provided.• Direct Billing: Invoicing directly to End customer and • Partner Billing: Invoicing to third party.• SPAC: Region (Australia and New Zealand) – Invoicing to End customer.• SAFARI: SAP Financial Accounting and Reporting Integration.• The customer’s product is within the warranty and ROPS team will do entitlements checks.• Customer will not be physically billed rather than an invoice is generated by the ROPS team.• Responsible for addressing system and interface related issues with priority and contacting the re-spective solution centre’s as required.• Communicate and follow-up on logon requests / capabilities for the ROP team.• Logging cases wherever required.

Chennai, Tamil Nadu, India

• Creating quotes based on the previous year contract. HP customers renew the contract.• Working on Procure to Pay (P2P) renewal activity related to SAP links.• Processing of contracts from different migration process from Europe, Middle East and Africa (EMEA) for 16 different countries.• Handling Warranty and Renewal process for migration activities • Interacting with the quality team to design metrics and all quality standards.• Creating a zero-dollar contract for the customers• Order management (contract setup) customer buys product with warranty plus package.• FIREMAN is the system to process the calls. It is an HP3000-based application that helps manage customer calls received by HP’s response centre, field and service centre organizations.

Master Of Business Administration - Mba, Financial Services Management, First Class

B.Com Bank Management, Bank Management