● Steered the Product Vision and Roadmap on digital platforms such as LMS Dashboard & Chatbot by actively collaborating with marketing and sale, content and technology teams, which guided the progressive implementation of the digital platforms, facilitated by engaging in Chatbot Builder Research and LMS Dashboard Research● Facilitated Business Growth and Transformation by guiding and supporting teams to continuously improve the product, which brought the management team back to the strategy map, achieved through leading the OKR and Product Roadmap for tech and content teams and structuring the marketing and sales team's efficiency● Improved operational efficiency by identifying areas for improvement and optimizing daily work processes, which enhanced the cross team's efficiency, facilitated through overseeing the implementation of design specification, encouraging collaborative brainstorming and mapping sessions● Championed User-Centric Design by designing simple and intuitive interfaces for the website and chatbot, and creating coherent design systems based on organizational brand guidelines, which culminated in comprehensive wireframing sessions both on paper and Figma, realized through continuous advocacy for the user throughout the design process and fostering cross-team collaborations for insightful UI crafting/validation● Led Agile Product Development by collaborating in the scrum/product development team to achieve sprint objectives and utilizing data for performance improvement, which saw the successful initiation and execution of several project specs and implementations, achieved through monitoring release management with the support of marketing & sale, content, technology teams and ensuring adherence to global and internal quality standards

● Championed the conversation strategy and human-centric chatbot designs, which led to the creation of a 57-page “Conversation Flow Template Documentation”, enhancing the system process of best practices, the different use cases of design implementation● Innovated by creating the “Conversation Flow Generator” tool tailored to content team needs, leading to a tripling in the working team’s efficiency and proactive resolution of content issues● Developed and implemented research-driven design strategies and user interface improvements, which culminated in the creation of a complex service blueprint complete with a detailed journey map, ultimately leading to a comprehensive Monetization Visual Plan for the project● Streamlined the team's OKR and supervised cross-team communication processes, which resulted in co-authoring an 87-page “Organization Staff Handbook”, boosting team’s communication efficiency and institutional knowledge● Devised quarterly budget plans, product requirement documents, and training sessions, resulting in well-informed team members and interns nurtured for career growth● Collaborated with cross-functional teams and conducted usability tests, refining designs to improve user experiences continuously based on feedback and analysis in a fast-paces, agile environment● Provide the user interface design of an internal dashboard using HTML, CSS, Bootstrap, and Svelte, which informed the creation of consistent design specifications, resulting the development’s efficiency

● Test multiple solutions progressively which increased the user's Live Time Value (LTV) from 1 month to 6 months and decreased the churn rate from 40% to 5.2% by latest achieved through the creation and management of product metrics and visions aligned with the company's growth targets● Navigated product design effectiveness by conducting user-centric research, usability tests and analyzing user behavior, pain points, goals which increased conversion rate from 20% to 40%, achieved through the iterative improvements in onboarding structure and design ● Amplified user satisfaction by analyzing NPS score and users’ goals which increased daily active users from 30% to 42% of total users, achieved through consistent design specifications and systems for product deliveries ● Spearheaded the conversation strategy by leading in user experience initiatives and aligning with diverse stakeholders across the organization, which improved the retention rate from 10% to 20%, achieved through the structuring of marketing strategies, content development strategies and conversational workflows based on user feedback, quality and quantity data● Fostered exceptional user experiences by closely collaborating with the product and design teams to develop conversation designs, which facilitated delightful user experiences, achieved through high-quality work delivery in a fast-paced, agile environment, and proactive initiatives to address critical content issues with cross-functional partners● Enhanced institutional knowledge and team competency by offering training and coaching to team members for career development, achieved by ensuring targeted goals and growth are met efficiently based on quarterly OKR

● Collaborated with supervisors to enhance the effectiveness and efficiency of project outcomes by using technology-supported facilitation methods, which led to a twelvefold increase in productivity and efficiency in the delivery of educational programs, reduced facilitation time from 2 hours to 10 minutes per student without compromising learning effectiveness● Boosted operational success by setting and managing procedural documentation, achieved through effective solution development and alternative design systems for an optimal learning environment● Co-elevated the learning experience by redesigning curriculum based on user research and creating pre-recorded learning videos according to the organization’s quality standard, which successfully launched modified courses with Basic and Intermediate levels● Facilitated project success by co-managing project timelines effectively, which involved coordinating with team members and setting realistic deadlines, achieved through continuous monitoring of progress● Strengthened alignment with organizational goals by communicating with cross-functional teams, which ensured that projects aligned with the organization's objectives, facilitated through recruiting 3 full-time and 2 part-time employees, along with 5 interns to enhance the workforce and achieve the organizational goals