Customer claim handling local & overseas (PT Yamaha Indonesia Motor Manufacturing (YIMM), PT Yamaha Motor Manufacturing West Java (YMMWJ), Yamaha Motor Precision Parts Manufacturing Japan Co., LTD. (YPMJ), Yamaha Motor Co., Ltd. (YMC), Yamaha Motor Asian Center Co., Ltd. (YMAC), Thai Yamaha Motor Co., Ltd. (TYM), and Yamaha Motor da Amazonia Ltda. (YMDA)Follow up Failure Mode and Effect Analysis based on customer claim, new model preparation, and kakotora / past problem of similar parts.Involved in process audit, product audit, document audit (Quality Control Process Chart, Work Instruction, Inspection Standard, Parameter Standard), new model preparation audit.System Project : Inspector License. The requirements such as licensed trainers, inspector training materials per-level, inspector test and evaluation methods, required inspector skill level, rules if the inspector loose to customer, and visualization skill & claim loose to customer.System Project : Management control of inspector changing. Determine inspector changed based on previous section and level, finish education history of license inspector with related process, use changing identity and controlled by leader.IT Project : Online monitoring customer claim, guarantee next delivery part, intergrated countermeasure to FMEA (Intranet).IT Project : Online centralization FMEA (Intranet).IT Project : Online centralization and montiroring workflow Submission of Process Change from Stakeholders to Quality Team (Intranet).Others : 3D design simulation of Quality Exhibition, 2D design Character and Symbol of Quality yearly, Platform Microsoft form of abnormal 4M internal complaint (Quality Hotline), Quality Awareness Up event such as Quality Campaign, Quality Talkshow, Quality Exhibition.