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Yan Chen is listed as Sales support specialist at DHI at DHI, a with 1340 employees, based in Copenhagen, Capital Region of Denmark, Denmark. AeroLeads shows a matched LinkedIn profile for Yan Chen.
Yan Chen previously worked as Head of Customer Care - East team at Dhi and Sales and support specialist at Dhi.
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Yan Chen is a Sales support specialist at DHI at DHI. They possess expertise in microsoft office, teamwork, table tennis, sales operations, software technical support and 11 more skills. They is proficient in Danish and English. Colleagues describe them as "I have worked together with Chen Yan from 2011 to 2017 where she worked with client support and sales and service related issues in DHI’s MIKE department in Hørsholm, Denmark. During this time I was the Business Area Manager for a group of the MIKE software products. Our clients and internal stakeholders experienced through her a very efficient, professional and client oriented solution of numerous problems of all types – from simple to very complicated problems (licensing, quotations… Show more" and "To Whom it may concern, I have worked from 2007-2017 with Ms. Chen Yan in my capacity as Software Development Manager and Product Manager for the DHI MIKE suite of desktop software products. During this peariod Ms. Chen Yan has held positions at the MIKE software support group both in Shanghai, China and since at the DHI headquarters in Hørsholm Denmark. In such capacity Ms. Chen Yan has managed issues related to both licencing and support incidents reltated to the MIKE products… Show more"
Listed skills include Microsoft Office, Teamwork, Table Tennis, Sales Operations, and 12 others.
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A career timeline built from the work history available for this profile.
Denmark
New position, New opportunity and challenge. -Managing a team of direct reports that provide efficient and qualified support to internal / external customers- Mentoring team members during daily work- Establishing working procedure- Raising awareness of training, personal development and learning opportunities of Customer Care team members- Coordinating with other business units
Hørsholm
Software Sales/Customer service:- Handling daily administrative sales to internal and external customers using CRM and helpdesk systems ITSM- Creating and following up on potential customers- Training local offices on how to handle daily sales using CRM and ITSM system- Coordinating and executing sales campaigns Technical Support on installation:- Providing 2nd level technical support e.g. license and installation issues by e-mail, phone call and one to one with… Show more Software Sales/Customer service:- Handling daily administrative sales to internal and external customers using CRM and helpdesk systems ITSM- Creating and following up on potential customers- Training local offices on how to handle daily sales using CRM and ITSM system- Coordinating and executing sales campaigns Technical Support on installation:- Providing 2nd level technical support e.g. license and installation issues by e-mail, phone call and one to one with clients- Testing and Verifying installation errors and documenting installation procedures to be included in user guide- Collecting and maintaining FAQ pageChinese English Translation:- Onsite translator for high ranking Chinese delegation's visit - Translating technical brochure, flyer and other written documents across different departments internally and externally between Chinese and English Show less
Shanghai City, China
- Creating and handling software sales for local customers- Communicating and presenting MIKE software to potential customers- Arranging training course on monthly basis - In charge of creating, making and maintaining marketing material - Assisting with finance department with invoicing and checking cash flow in daily basis- Secretary role
Other employees you can reach at dhigroup.com. View company contacts for 1340 employees →
Brodi Smith
Colleague at DhiEsbon, Kansas, United States
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BE
Berry Elfrink
Colleague at DhiHørsholm, Capital Region Of Denmark, Denmark
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ME
Marie Emilie Schmiegelow
Colleague at DhiCopenhagen, Capital Region Of Denmark, Denmark
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GH
George Hess
Colleague at DhiWaterloo, Ontario, Canada
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LC
Lenka Cihelková
Colleague at DhiPrague, Czechia, Czech Republic
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PM
Peter Maria
Colleague at DhiCopenhagen, Capital Region Of Denmark, Denmark
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SP
Sonam Pelden
Colleague at DhiThimphu, Bhutan
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DZ
Dymitr Zubal
Colleague at DhiWroclaw Metropolitan Area, Poland
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ES
Evane Serrah June Gani
Colleague at DhiKota Kinabalu, Sabah, Malaysia
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TL
Tong Lu
Colleague at DhiBerlin Metropolitan Area, Germany
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Quick answers generated from the profile data available on this page.
Yan Chen works for DHI.
Yan Chen is listed as Sales support specialist at DHI at DHI.
Yan Chen is based in Copenhagen, Capital Region of Denmark, Denmark while working with DHI.
Yan Chen has worked for Dhi.
Yan Chen's colleagues at DHI include Brodi Smith, Berry Elfrink, Marie Emilie Schmiegelow, George Hess, and Lenka Cihelková.
You can use AeroLeads to view verified contact signals for Yan Chen at DHI, including work email, phone, and LinkedIn data when available.
Yan Chen is listed with skills including Microsoft Office, Teamwork, Table Tennis, Sales Operations, Software Technical Support, Sales, Communication, and Software Documentation.
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