Yan Chen

Yan Chen Email and Phone Number

Sales support specialist at DHI @ DHI
hørsholm, capital region, denmark
Yan Chen's Location
Copenhagen, Capital Region of Denmark, Denmark, Denmark
About Yan Chen

Yan Chen is a Sales support specialist at DHI at DHI. They possess expertise in microsoft office, teamwork, table tennis, sales operations, software technical support and 11 more skills. They is proficient in Danish and English. Colleagues describe them as "I have worked together with Chen Yan from 2011 to 2017 where she worked with client support and sales and service related issues in DHI’s MIKE department in Hørsholm, Denmark. During this time I was the Business Area Manager for a group of the MIKE software products. Our clients and internal stakeholders experienced through her a very efficient, professional and client oriented solution of numerous problems of all types – from simple to very complicated problems (licensing, quotations… Show more" and "To Whom it may concern, I have worked from 2007-2017 with Ms. Chen Yan in my capacity as Software Development Manager and Product Manager for the DHI MIKE suite of desktop software products. During this peariod Ms. Chen Yan has held positions at the MIKE software support group both in Shanghai, China and since at the DHI headquarters in Hørsholm Denmark. In such capacity Ms. Chen Yan has managed issues related to both licencing and support incidents reltated to the MIKE products… Show more"

Yan Chen's Current Company Details
DHI

Dhi

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Sales support specialist at DHI
hørsholm, capital region, denmark
Website:
dhigroup.com
Employees:
1340
Yan Chen Work Experience Details
  • Dhi
    Head Of Customer Care - East Team
    Dhi Jan 2022 - Present
    Denmark
    New position, New opportunity and challenge. -Managing a team of direct reports that provide efficient and qualified support to internal / external customers- Mentoring team members during daily work- Establishing working procedure- Raising awareness of training, personal development and learning opportunities of Customer Care team members- Coordinating with other business units
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  • Dhi
    Sales And Support Specialist
    Dhi Jan 2019 - Present
    Denmark
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  • Dhi
    Sales And Support Specialist
    Dhi Nov 2006 - Mar 2018
    Hørsholm
    Software Sales/Customer service:- Handling daily administrative sales to internal and external customers using CRM and helpdesk systems ITSM- Creating and following up on potential customers- Training local offices on how to handle daily sales using CRM and ITSM system- Coordinating and executing sales campaigns Technical Support on installation:- Providing 2nd level technical support e.g. license and installation issues by e-mail, phone call and one to one with… Show more Software Sales/Customer service:- Handling daily administrative sales to internal and external customers using CRM and helpdesk systems ITSM- Creating and following up on potential customers- Training local offices on how to handle daily sales using CRM and ITSM system- Coordinating and executing sales campaigns Technical Support on installation:- Providing 2nd level technical support e.g. license and installation issues by e-mail, phone call and one to one with clients- Testing and Verifying installation errors and documenting installation procedures to be included in user guide- Collecting and maintaining FAQ pageChinese English Translation:- Onsite translator for high ranking Chinese delegation's visit - Translating technical brochure, flyer and other written documents across different departments internally and externally between Chinese and English Show less
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  • Dhi
    Software Sales And Support
    Dhi Apr 2003 - Sep 2006
    Shanghai City, China
    - Creating and handling software sales for local customers- Communicating and presenting MIKE software to potential customers- Arranging training course on monthly basis - In charge of creating, making and maintaining marketing material - Assisting with finance department with invoicing and checking cash flow in daily basis- Secretary role
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Yan Chen Skills

Microsoft Office Teamwork Table Tennis Sales Operations Software Technical Support Sales Communication Software Documentation Training Customer Service Customer Relationship Management International Sales Software Licensing Software Installation Customer Surveys Maconomy

Frequently Asked Questions about Yan Chen

What company does Yan Chen work for?

Yan Chen works for Dhi

What is Yan Chen's role at the current company?

Yan Chen's current role is Sales support specialist at DHI.

What skills is Yan Chen known for?

Yan Chen has skills like Microsoft Office, Teamwork, Table Tennis, Sales Operations, Software Technical Support, Sales, Communication, Software Documentation, Training, Customer Service, Customer Relationship Management, International Sales.

Who are Yan Chen's colleagues?

Yan Chen's colleagues are Timothy Ley, Mustafa Mokhtar, Boris Johnson, Jonatan Margalit, Niels Gjøl Jacobsen, Morten Rugbjerg, Joan Sandner.

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