With more than 10 years of experience in IT infra. and service operations and manufacturing industries; focus on Engineering IT services delivery to R&D community. delivering large scale customer E2E solutions by 4 years of project experience in digital workplace /end user services.Familiar with enterprise IT service management and processes (e.g. ITIL, JIRA, Service NOW). Certified in LEAN, ITIL and PMPGood communication skills, strong sense of business ethics and integrity.Work closely with cross-functional teams to analyze the business, digitally upgrade, and deliver projects on time and within budget.Extensive experience in vendor management and service outsourcing.Many years of hand-on mainstream IT technologies including TCP/IP, DHCP, DNS, LAN/WLAN, Active Directory, Linux, Microsoft Windows server, Hardware, Storage, Virtualization, MDM, INTUNE.