Tasked by Microsoft Azure M365 Admin Center team. The project focused on increase purchase completion rate through funnel data & customer feedback analysis.• Data Analytics: Analyzed purchase funnel data on Power BI Platform, log sessions, customer rating, and customer feedback to identify crucial points where users churn. Developed a novel approach, barcode analysis, similar to the RFM analysis, to increase data comparability and visibility at each step in the purchase process.• Competitive Analysis: Compared the checkout processes of competing products to identify customer pain points and areas of improvement.

• Due Diligence: Analyzed startups' business model and financials, identified key operating metrics, determined potential exogenous risks and cost drivers.• Financial Analysis: Successfully developed and presented investment strategy of a $15M fund through robust financial modeling.• Research: Conducted industry and market research to identify current business trends and insights.Yunity is a venture capital startup incubator specializing in AI, Cybersecurity, AR/VR, Blockchain, Robotics, and Smart Digital Securities.

• Product Strategy: Developed product vision and roadmap through intensive conversations with the founders, head of technology, head of PM, and key customers via focus groups with 50+ participants. • Product Development: Led end-to-end product delivery from ideation, definition, prototype, development, validation, to launch by collaborating with a cross-functional team of software engineering, UX design, test, product management, marketing, and business stakeholders. • Product Management: Prioritized features and managed backlog by juggling customer experience, technical resources, and feature scalability. Managed the cross-functional team using the Agile methodologies. • Product Marketing: Developed the Go-to-Market strategy and created marketing collaterals including white papers, case studies, demos, and blog posts. Successfully secured 2 paying clients and built a sales pipeline of $700K.Transmind VR is a venture-backed startup specializing in gamified AR/VR-based content to transform business performance.

• Sales: Developed sales and marketing strategies and increased annual revenue 110% during FY2014 by analyzing historical data.• Customer Acquisition: Led client acquisition campaigns with a cross-board team through roadshows and 1:1 meetings with prospects, winning 6 out of 10 major clients from a long-standing competitor, tapping into the Taiwanese market for the first time. • International Expansion: Spearheaded the international expansion effort to Colombia by leverage existing networks in Mexico, creating a sales pipeline of $64K from a one-week-long roadshow. Scaled the opportunities by handpicking the China Market Team in Colombia, providing training and resources, and making recommendations on how to set demand generation standards.• Relationship Management: Conducted surveys to gather feedback and identify unmet needs for optimizing the customer experience, reducing churn by 30%. Managed marketing program budgets, 10% of annual revenue, to create and execute sales support plans. • Analysis & Reporting: Created and delivered weekly metrics review sessions, from analytical insight to surfacing customer intelligence through anecdotal evidence, informing sales teams, and helping increase revenues by +20% during 2013-2016.

• Fundraising: Utilized effective interpersonal skills to influence corporate donors to launch partnerships for sustainable funding of $540K.• Program Management: Delivered housing programs on time and within budget, with 95% homeowner, volunteer, and donor satisfaction.Habitat for Humanity (HFH) is an international, non-governmental, and nonprofit organization founded in 1976. HFH has been devoted to addressing issues of poverty housing all over the world since its establishment.