Provide L2 support for over 500 organization users as well as affiliated agencies. Handle day-to-day operational activities with over 200 incident and request tickets per month as well as multiple projects related to maintaining and improving infrastructure. Maintain infrastructure consisting of multiple Esxi and HyperV hosts between 3 campuses as well as cloud based infrastructure: Microsoft Azure, Office365 SharePoint On-line, OneDrive, Teams.Maintain network infrastructure of… Show more Provide L2 support for over 500 organization users as well as affiliated agencies. Handle day-to-day operational activities with over 200 incident and request tickets per month as well as multiple projects related to maintaining and improving infrastructure. Maintain infrastructure consisting of multiple Esxi and HyperV hosts between 3 campuses as well as cloud based infrastructure: Microsoft Azure, Office365 SharePoint On-line, OneDrive, Teams.Maintain network infrastructure of over 50 switches, Palo Alto Firewalls and Meraki Access Points. Knowledge of Junos, Alcatel-Lucent CLIs Show less

Monitor security alerts in a SOC environment for potential malicious activity detected by security systems Intrusion Detection & Prevention Systems, Sentinel One, eSentire, CrowdStrike, Log Monitoring, File Integrity Monitoring and SIEM, SOAR

Successfully manage 100 different accounts per month:• Implement Kyocera products into customer network (scanners, printers, b/w and color imaging systems, network fax systems, Fiery Print Servers and other).• Provide technical support for Kyocera products at customer site.• Participate in demo and pre-sales calls with sales reps, train sales team.• Product testing, troubleshooting, and reporting as assigned.• In charge of remote monitoring software implementation (FM Audit)… Show more Successfully manage 100 different accounts per month:• Implement Kyocera products into customer network (scanners, printers, b/w and color imaging systems, network fax systems, Fiery Print Servers and other).• Provide technical support for Kyocera products at customer site.• Participate in demo and pre-sales calls with sales reps, train sales team.• Product testing, troubleshooting, and reporting as assigned.• In charge of remote monitoring software implementation (FM Audit) on customer locations.• Technical Support of Company’s network and computer hardware Show less