Lee Yan Wai Email & Phone Number

• Lead key Delivery Team & Support Team covering CTOS's Digital Solutions i.e. Digital Onboarding, Loan Origination System, Fraud Solution, Digital Verification
• Oversee the end-to-end project delivery lifecycle, ensuring projects are delivered on time, within budget, and according to quality standards
• Drive a culture of continuous improvement, fostering innovation, and enhancing delivery processes, methodologies, and tools.
• Develop and implement a strategic roadmap for delivering CTOS Digital solutions that aligns with the organization's goals and objectives.
• Oversee relationships with external vendors, ensuring their adherence to service level agreements and contractual obligations in delivering digital solutions.

Malaysia

• Key Product & Business Lead for digital solutions offered by CTOS (Digital Onboarding, Loan Origination System, Fraud Solution, Digital Verification)
• Define and execute the product development strategy, including identifying market opportunities, conducting market research, and gathering customer feedback to drive the creation and enhancement of new solutions.
• Develop and implement strategies to drive revenue growth, including identifying new business opportunities, expanding into new markets, and optimizing pricing models.
• Identify and pursue new business opportunities by prospecting and establishing relationships with potential clients, conducting business negotiations, and closing deals to drive business expansion.

• Build and maintain strong relationships with key clients in the financial industry, understanding their business objectives, needs, and challenges.
• Develop strategic account plans for assigned clients, outlining objectives, growth opportunities, and action plans to maximize customer satisfaction and revenue generation.
• Identify new business opportunities within existing accounts and pursue cross-selling and upselling opportunities to drive revenue growth.
• Serve as the primary point of contact for key clients, ensuring exceptional customer satisfaction, addressing concerns, and managing escalations in a timely and effective manner.
• Lead contract negotiations and renewal discussions, ensuring favourable terms for both the client and the organization while maintaining profitability.

• Business manager of HPE Consumption Solution - Flexible Capacity
• Develop business programs, strategy, plans and pipeline generation initiatives.
• Grow and manage the consumption as a service business
• Engage and lead sales, local and regional business units and supporting functions to build high quality opportunity pipeline and drive business goals
• Leads the sales and pursuit of large strategic and complex deals
• Develop business processes, methods, techniques, structures and criteria for achieving objectives

• Sales specialist and consultant for renewal maintenance deals.
• Build and nurture relationships with existing and potential customers who require IBM maintenance services, serving as a dedicated point of contact.
• Drive new large complex deals comprising of multivendor HW and SW maintenance

• Financial and pricing consultant for services and maintenance business for the ASEAN region.
• Key pricing consultant for complex and large services and maintenance deals across ASEAN region.
• Perform financial analysis, including revenue forecasting, profitability analysis, and margin analysis, to assess the impact of pricing decisions on business performance.
• Ensure compliance with pricing policies, guidelines, and regulatory requirements, and provide guidance to sales and marketing teams on pricing-related matters.

• Manage the end-to-end order management process, including order tracking, status updates, and resolution of any issues or discrepancies.
• Identify opportunities for process improvements within the customer fulfillment function, driving efficiency, cost optimization, and enhanced customer satisfaction.
• Collaborate with various internal teams, including sales, operations, logistics, and customer support, to ensure seamless coordination and alignment across the organization to meet customer needs.

Mba

Bachelor Of Engineering (B.Eng.), Electronics