Yan Wang Email & Phone Number

Vancouver, BC, CA

Delivering exceptional client-oriented reception services, as well as providing effective administrative/clerical support for MOSAIC programs and staff, optimizing daily front-desk operations, and maintaining a positive office environment.

Providing administrative and student services support for the LINC (Language Instruction for Newcomers to Canada) program at MOSAIC.

• Helping clients make appointments with staff and register for workshops, classes, or events carefully
• Processing inquiries professionally via phone or in-person
• Promoting and assisting in-progress programs and services based on the needs of clients
• Assisting Program Assistants with detailed-oriented administrative tasks of the organization

*Assisted more than 50 students in building note-taking, studying, planning, organization, research methods, and other effective learning skills*Helped students to set goals based on their strengths and motivated them to achieve those goals with praise and rewards*Created, conducted, and graded realistic practice tests and provided feedback on student.

*Maintained and updated files and records*Organized conferences and appointments*Handled basic bookkeeping tasks like invoicing and issuing checks

West Vancouver, British Columbia, Canada

• Motivated students to take initiative and pride in their coursework, carefully prepared them for contests and efficiently increased the students’ performance by nearly 30% within one semester
• Arranged tutoring appointments with parents and students, and connected with parents regularly. Ranked as the Best & Most Popular Instructor by school every year
• Created a fun and non-judgmental environment where students were comfortable and eager to learn, effectively explained essential mathematics concepts and calculations via my developed unique and creative teaching method
• Managed to help the school register as math contest centers and set up several math camps which attracted new students by approximately 10% compared to the previous semester

Burnaby, British Columbia, Canada

• Formulated specific agenda and coordinated group meetings
• Made detailed minutes of every meeting and schedules of group events
• Provided more than 500 international students’ families with timely studying and living information through social media, assisted international students with their safety and mental health

British Columbia, Canada

• Answered a combination of phone calls, emails, and online chat messages to effectively provide initial support to customers with nearly 100% satisfaction feedback
• Resolved customer queries with the ability to stay helpful, polite, and confident
• Edited eye-catching descriptions and detailed photos to advertise new products and inventory through social media platforms independently
• Collaborated with other members of the sales team to support their process and goals

Burnaby, British Columbia, Canada

• Provided excellent customer service at front end to guarantee client satisfaction
• Successfully maintained customer relationships by handling questions and complaints with efficiency and professionalism

• Answered phone inquiries in a professional manner, handled incoming/outgoing mails and files efficiently, successfully planned and coordinated on-site and off-site meetings
• Demonstrated professionalism through maintenance of internal communications as well as providing highly organized and detail-oriented administrative support to optimize office productivity and efficiency
• Sourced new suppliers for office equipment and supplies that reduced overhead by more than 10% compared to the previous quarter