Work closely with clients and all Global Banking functions to raise, lead and manage, coordinate and prioritise clients' renewal requests on behalf of Global Banking coverage teams. Taking clear ownership for escalation and resolution of client requirements, keeping all stakeholders updated. Support VP and MD and GLCM Sales liaise with clients on a regular basis to understand their product needs

Provide professional service on Client on-boarding, Renewal, Trigger, Remediation for large organizations and funds of Global Banking & Market in the Canadian Market;Execute KYC (Know Your Customer) process and perform IDD (Initial Due Diligence) and EDD (Enhanced Due Diligence) to gather and analyze client information;Conduct account investigation, screening, and negative media review on SCC (Special Category Clients) and High Risk accounts based on HSBC Global and Local Standard, including but not limited to PEPs (Politically Exposed Persons), corporations, sensitive occupation individuals, exposure to countries under sanction;Work closely with Financial Crime Compliance and Client Management Group to collect and verify required due diligence and AML information and documentation;Conduct research on client corporate information via Annual Report, Financial Statement, corporate registry to analyze overall organizational structure and activities of the organization;Conduct FATCA classification for new client on-boarding process by collecting and validating W8 series and W9 forms, verifying Grid and GINN numbers;Coordinate with internal partners for managing client KYC information maintenance & update, due diligence and exit processes across the global businesses.

Provided professional and attentive banking service, investment advice and lending application to meet client’s financial goal and maximized client’s satisfaction;Provide clients with professional advice and guidance about fixed income products, bonds, mutual funds, bonds, and derivatives.Did new trading accounts applications for clients, collected and verified required compliance information/ documentation from clients based on AML/KYC/CDD standards;Answered phone calls from back office and clients to verify account opening information;Identified and red flagged high risk customer profiles based on good understanding of AML/ KYC Standard and effectively applied (Enhanced) Customer Due Diligence procedure;Educated direct investing clients about how to using trading platform, what does buy/sell mean in trading, cash/margin accounts, the types of investment accounts by running seminar and presentation;Executed effective market strategy and analyzed market segmentation to acquire new business and develop investment opportunities;Conducted Investment and Market Research and provided market analysis for direct investing clients and prepared market overviews and forecast for complicated and high net value clients;Tracked the performance of existing investments and explored new investment opportunitiesFollowed up on client trades to ensure proper settlement and delivery by informing the appropriate departments.Achievement:Gathered investment assets over 1.6 Million in 3 months and make 6 referrals over $800,000 to wealth partners in 5 months by conducting investment and business analysis;High work efficiency with minimum work deficiency demonstrated by100% Sales Effectiveness. Awarded as one of the best advisor in Edmonton based on Customer Satisfaction Survey.