Yana Danel Email and Phone Number

I am a product support specialist with a master's degree in linguistics and over four years of experience at Wix, the leading website creation platform. My core competencies include customer care, technical support, user feedback, data analysis, escalation handling, internal tool development, onboarding and training, and Wix Payments functionality.At Wix, I progressed from a customer care specialist to a product support specialist and then a member of Education team. I collaborated with product managers and other product support teams on developing internal tools, collecting user feedback, and analyzing data to identify and resolve top issues. I also onboarded and trained new agents on the functionality of Wix Payments, empowering them to address users’ requests with utmost proficiency, guaranteeing customer satisfaction.I am looking for new opportunities to utilize my skills, and to contribute to the growth and success of a dynamic and innovative company.