Hôtesse d’accueil

Meetings and accommodation of guestsMaking and canceling reservationsSupervising room allocation and managing reservations Serving keys at check inPreparation of guests' bills when leaving the hotel and collecting the keysExperience in managing cash transactions in foreign currenciesExperience in Customer Service Executing special requests from guests and answering their questionsReception and transmission of messages

Planning and organizing meetings, business events, preparing travel itineraries Taking detailed minutes and dictationsOrganizing and scheduling appointments with company softwareManaging and filing office documents Managing office supplies and special ordersManaging communication and preparing correspondence

Preparing and presented Sales Projections for energy productsEstablished sales objectives by forecasting and developing annual sales quotasConducted cost monitoring Compiled product projection reports

 Expect and manage guests inquires, ensure complete service recovery Coach and appraise team’s performance.  Produce reports Oversee and coordinate arrivals and departures of guests (including VIPs and SA’s)

▪ Conduct negotiations; arrange delivery of goods; prepare sales forecasts; ▪ Responsible for product development and price policy, planning, sales system, cooperation with international companies, internal control, creation of company database;▪ Carry out other duties assigned by the employer.

▪ Developed campaigns, analyzed the competitor situation, conducted negotiations with foreign customers;▪ Prepared final reports on leading projects, created company database.

▪ Created company database; customer care; ▪ Conducted negotiations; ▪ Strategy development of the marketing department.