Yana Carracedo Thielen Email & Phone Number

Buenos Aires Province, Argentina

Argentina

• Cultivate and nurture relationships with investors, analysts, and corporate access teams to ensure effective communication and engagement.• Draft quarterly results statements, conference call scripts, Q&As, presentations to accurately communicate company performance and strategic initiatives.• Manage the presentations for investor and analyst meetings, as well as internal stakeholders, ensuring clarity and effectiveness in messaging.• Manage the investor relations calendar, coordinating investor and analyst activities to ensure timely and efficient engagement.• Collaborate closely and effectively with other teams to produce, develop, and deliver key messages aligned with the company's objectives and values.

Argentina

• Guide, mentor, and support a team of 12 customer service agents to foster their professional growth and excellence.• Monitor team performance metrics (response times, customer satisfaction scores, and issue resolution rates), identified opportunities for improvement and implemented strategies to optimize team efficiency and effectiveness. and implement strategies to optimize efficiency and effectiveness.• Act as the escalation point for complex customer issues, ensuring timely and satisfactory resolutions.• Facilitate comprehensive training programs for new team members and organize ongoing training sessions on new processes and best practices.• Collaborate with cross-functional teams to identify improvement opportunities in the operational processes.

Argentina

• Manage diverse customer inquiries through various communication channels such as phone, email, and chat, and efficiently resolve customer issues and complaints with a customer-centric approach, exceeding expectations.• Provide training sessions to new team members, demonstrate rapid learning and adaptability to new challenges and responsibilities.• Show initiative and leadership by assisting colleagues and collaborating with management.• Actively seek feedback, implement suggestions for improvement, and embrace self-development opportunities.

Buenos Aires Province, Argentina

• Managed a diverse range of customer inquiries, whether through phone calls, emails, or live chat, and resolved customer issues and complaints with a customer-centric approach. I actively listened to customers, demonstrated empathy, and offered effective solutions to exceed their expectations.• I acquired in-depth knowledge of the company's products and services to provide informed assistance to customers.

Buenos Aires, Argentina

• Excel in meticulously organizing all aspects the production.• Collaborate closely with different team members to understand each project’s vision and requirements.• Manage project budgets effectively to achieve high-quality results within constraints.• Oversee the execution of the different parts of the project, ensuring adherence to schedule and direction.• Foster a collaborative and supportive atmosphere on set to encourage creativity and productivity.• Coordinate post-production activities seamlessly to advance projects towards completion.

New York, United States

• Oversee the library to ensure order and protection of the library’s resources.• Develop and organize library inventory (e.g., with books, collections, periodicals, multimedia, etc.)• Conduct regular checks and updates on database information.• Answer students and teachers’ questions via phone or email.• Research and implement new information system techniques.• Organize activities and promotional events (e.g., children’s storytelling, author readings, book sales, etc.)• Manage library budgeting and billing for new equipment.• Supervise library assistants and other staff.

Bachelor'S Degree, International Relations And Affairs

Conservatory In Musical Theatre, Musical Theatre

German Abitur/ Trilingual Bachelor In Natural Science, Natural Science