Yana Kovalenko Email & Phone Number

At Onix, we established a solid foothold in the following industies:•EdTech (online learning apps and platforms, corporate trainings, AR/VR solutions);•Healthcare (medical CRMs, healthcare mobile apps, health monitoring systems);•Health insurance;•FinTech (financial systems);•Tourism (booking platforms, apartment reservation systems);•Real estate;•Sports and Fitness;•Retail;•Video streaming;•EcommerceIn my current position I'm responsible for:Researching companies among startups and SMBs to find new opportunitiesConducting intro callsExpanding horizons by cultivating offline networksMeeting existing and potential clients and building positive relationshipsDevelop strategies for entering new markets and expanding the customer baseParticipating in industry conferences to gain insights into emerging trends

Staying in touch with the clientsReaching potential clients and connecting with themBuilding up effective communication via different channelsResearching new industry trendsPerforming email marketing campaignsConducting intro calls

Кропивницкий Район, Кировоградская Область, Украина

Working with Upwork and CRM systemCompleting day-to-day tasksContent creation (e-mails)Fulfilling Upwork profiles

Managing the office and team working in my branchCompleting day-to-day tasksGathering client databaseProviding refunds, discounts and taking paymentsAnswering customer questions by phone, email, web chat or social mediaGiving quotations and checking product availabilityHandling complaints or passing them to a supervisorTracking orders and arranging deliveries