Yanara B. Email & Phone Number

Chullora, Nsw, Au

Sydney, New South Wales, Australia

Generate and review daily order reports in Pronto Xi, then place orders with suppliers through their platforms ensuring accuracy and timeliness.Process invoices by cross-referencing PO details with items dispatched and prices, forwarding to accounts for billing.Manage and respond to customer enquiries through Salesforce, creating quotes, processing orders, returns, credits, and product queries.Collaborate with accounts, logistics, and sales teams, assisting with billing, shipment tracking, and administrative tasks.Keep meticulous records of order transactions, invoices, and customer interactions in Salesforce and Pronto Xi.Handle inbound and outbound calls, providing timely assistance with enquiries, orders, and issue resolution.Collaborate with the accounts team to reconcile billing discrepancies and resolve payment issues.Document all customer interactions and resolutions in Salesforce for future reference and analysis.Participate in cross-functional team meetings, contributing insights to improve administrative processes and customer service strategies.Provide administrative support to the sales team, including preparing sales reports, processing orders, and coordinating customer deliveries.Identify opportunities for upselling during customer interactions to drive sales growth.Inform customers about current promotions and sales, resulting in a significant increase in sales revenue.

Alexandria, Nsw

• Assisted customers over phone, chat, and email in a timely manner.• Accurately lodged all customer details, phone sales, complaints, and queries in Zendesk.• Assessed goods for quality assurance and came to the best resolution for the customer and brand.• Processed returns to sender orders.• Worked with stockists and drop ship partners to resolve customer queries.• Liaised with the warehouse, couriers, and internal departments to resolve customer queries, and to identify potential issues before they occur.• Responded to customer product reviews and feedback and reported to the relevant department.• Assisted the online and marketing teams with competitions by creating vouchers and contacting customers.• Liaised with customers over all social media platforms.• Resolved customer issues flagged by the company’s fraud system.• Provided accurate and succinct reporting when required.• Accomplished all tasks to KPI standards.• Escalated issues to the Team Leader and Customer Care Manager.• Kept up to date with all new products, new seasons, and promotional activity.• Supported the stores with a range of queries, escalations, and customer support.• Followed-up on outstanding orders.• Responded to store IT Service Desk requests.

Salvador, Bahia, Brazil

• Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers. • Processed POS transactions, including checks, cash and credit cards or refunds.• Counted cash in register drawer at beginning and end of shifting.• Mentored new team members on POS system operation, customer services strategies and sales goals.• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. • Reviewed weekly sales circulars and monitored price changes.

Salvador, Bahia, Brazil

• Greeted customers and analysed their need to help them find just the right product.• Ensure excellent visual merchandising standards are maintained• Prompt resolution of any customer queries or complaints• Attending network events and promoting the company.• Stock management