Yana Vodzianska Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

- Full onboarding of new partners, getting to know the system and the interface of the platform- Communication with partners and vendors at all stages of cooperation- Improving the platform, looking for bugs and suggestions for fixing them- Creating manuals and product documentation- Searching and communicating with potential partners

Kyiv, Ukraine

- Providing timely client support and resolving technical issues within the support ticket queue- Creating and updating manuals and documentation for 50000+ active clients - Resolving complicated customer's issues with dedicated system instruments- Tracking, prioritizing, and documenting technical requests for developers in Jira and YouTrack- Providing customer feedback to the Product Team related to product features or usability- Assessing support statistics and preparing detailed reports on the findings- Implemented new customer support processes to enhance customer satisfaction and reduce response time for 40%- Effectively managed and trained 15+ junior staff members

Kyiv, Ukraine

- English to Ukrainian and vice-versa translation of legal documents, agreements- Schedule meetings and appointments- Processing invoices and managing office budgets- Organizing the office layout and ordering stationery and equipment- Booking transport and accommodation- Maintaining the office condition and arrange necessary repairs- Providing general support to visitors- Dealing with correspondence, complaints and queries

Kyiv, Ukraine

- Planning and preparing lessons- Encouraging student participation- Researching and developing new teaching materials and methods- Marking student work and recording performance- Setting assessments and overseeing examinations- Providing learners with one-to-one support- Communicating effectively with other teachers and educational organizations