Yancey Taylor

Yancey Taylor Email and Phone Number

Founder @ Piper & Rail | Expert in Process Enhancement, Automation, and Program Management @ Piper & Rail Business Consulting
Yancey Taylor's Location
Austin, Texas, United States, United States
Yancey Taylor's Contact Details

Yancey Taylor personal email

n/a

Yancey Taylor phone numbers

About Yancey Taylor

As the founder of Piper & Rail, I bring over 15 years of extensive project and program management experience across multiple industries. My passion for strategic leadership drives me to deliver innovative and efficient solutions to complex business challenges. I specialize in providing a client-centric approach to business consultancy, focusing on process enhancement, automation, problem-solving, and end-to-end project management leadership.I am a certified PMP and CSM professional, leveraging my expertise in Agile methodologies, the Jira platform, and risk mitigation to drive project delivery and maximize value realization for my clients. Throughout my career, I have successfully managed numerous engagements with global and diverse stakeholders, transforming struggling projects, enhancing transparency and visibility, and achieving significant performance improvements.My commitment lies in fostering a dynamic and inclusive team culture, encouraging every member to contribute and grow. Through my consultancy, I aim to make a significant positive impact by solving complex problems and creating substantial value for businesses.

Yancey Taylor's Current Company Details
Piper & Rail Business Consulting

Piper & Rail Business Consulting

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Founder @ Piper & Rail | Expert in Process Enhancement, Automation, and Program Management
Yancey Taylor Work Experience Details
  • Piper & Rail Business Consulting
    Founder
    Piper & Rail Business Consulting Aug 2021 - Present
    Client Industries:-Finance-Tech-Aerospace-Life Sciences-Manufacturing-Telecom -ConstructionProjects:-Electronify paper payments to ACH for reduction in paper-Physical Footprint Project Management (Open, Close, Renovate commercial properties)-Modernize On Prem Apps to Cloud-Strategically plan/align large scale programs to future project activities-Automate Paper process with next level tech-Lead change transformation efforts during change management/consolidation periods-ERP Replace/Implement-Successfully led and optimized business technology projects for diverse industries, ensuring compliance, efficiency, and superior service delivery-Achieved high client satisfaction and turned around struggling projects by implementing clear strategies, modernizing applications, and driving agile transformations-Enhanced transparency and stakeholder engagement through effective risk mitigation, resource management, and innovative solutions
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  • Apple
    Program Manager
    Apple Jun 2021 - Mar 2022
    Cupertino, California, Us
    Headed development of AppleCare quality assurance and quality monitoring programs for two new products—Apple Pay Later and Satellite Emergency SOS service. Facilitated Agile ceremonies, empowered teams, and championed a culture of transparency and accountability. Key achievements include:-Led delivery of AppleCare quality and evaluation monitoring tools for web chat, text chat, and call center channels.-Cultivated relationships across finance, quality, product, legal, servicing, strategy, and other areas to break down silos, drive cross-functional alignment, and meet strict delivery deadlines.-Partnered with Apple Pay Later product team to engineer transparent, auditable processes that complied with federal regulatory requirements for banking products.-Conducted immersive study of emergency services industry landscape and standards to create quality form that met internal and International Academies of Emergency Dispatch (IAED) standards.-Developed customer service industry benchmarking studies for AppleCare servicing within AppleCard product based on analysis of internal customer and industry data.
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  • Capital One
    Manager, Project Manager
    Capital One Sep 2009 - May 2021
    Mclean, Va, Us
    Manager of Project Management (2015 to 2021)Earned three promotions to oversee ~20 large-scale, concurrent projects ranging from six to nine months in duration to open, close, or renovate locations. Held accountability for budgets, timelines, regulatory compliance, staff change management and coaching, physical building readiness, and decommissioning or startup activities. Interfaced with district directors and construction contractors, including managing RFP, procurement, and logistics for ~20 vendors. Key achievements include:-Steered successful delivery of 134 projects over five years by effectively managing project timelines and dependencies, hosting regular meetings, creating checklists, and conducting site visits.-Ensured compliance with OCC regulatory requirements for customer notification 90 days prior to changes related to account and safeboxes. -Maintained morale during closures by communicating proactively with branch employees to provide support and guidance during transition.-Enhanced visibility to leadership by creating comprehensive reports to showcase real-time project status and detailed breakdown of all activities involved in opening, closing, and renovating locations.Slashed waste and boosted efficiency by engineering processes and leveraging automation to reduce manual work.Senior IT Process Manager (2012 to 2015)Managed third-party payment channel for US Credit Card Operations and drove strategic transformation efforts to reduce costs, improve productivity, and eliminate waste, including bill pay modernization and payment platform migration.Promoted from earlier roles as Senior Relationship Manager (’10-’12) and Unit Manager (’09-’10).
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  • The Tobacco Company Restaurant & Club
    Marketing Manager
    The Tobacco Company Restaurant & Club 2008 - 2009
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  • Media General
    Sales
    Media General 2007 - 2008
    Richmond, Va, Us
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Yancey Taylor Skills

Payments Sales Business Process Management Bill Payment Credit Cards Project Management Electronic Payments Marketing Payment Industry Leadership Process Improvement Banking Strategy Relationship Management Customer Service Management Financial Services Vendor Management Business Process Improvement

Yancey Taylor Education Details

  • Auburn University
    Auburn University
    General

Frequently Asked Questions about Yancey Taylor

What company does Yancey Taylor work for?

Yancey Taylor works for Piper & Rail Business Consulting

What is Yancey Taylor's role at the current company?

Yancey Taylor's current role is Founder @ Piper & Rail | Expert in Process Enhancement, Automation, and Program Management.

What is Yancey Taylor's email address?

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What is Yancey Taylor's direct phone number?

Yancey Taylor's direct phone number is +180478*****

What schools did Yancey Taylor attend?

Yancey Taylor attended Auburn University.

What are some of Yancey Taylor's interests?

Yancey Taylor has interest in Disaster And Humanitarian Relief, Animal Welfare, Children, Education.

What skills is Yancey Taylor known for?

Yancey Taylor has skills like Payments, Sales, Business Process Management, Bill Payment, Credit Cards, Project Management, Electronic Payments, Marketing, Payment Industry, Leadership, Process Improvement, Banking.

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