Yancey Taylor Email & Phone Number

Client Industries:-Finance-Tech-Aerospace-Life Sciences-Manufacturing-Telecom -ConstructionProjects:-Electronify paper payments to ACH for reduction in paper-Physical Footprint Project Management (Open, Close, Renovate commercial properties)-Modernize On Prem Apps to Cloud-Strategically plan/align large scale programs to future project activities-Automate Paper process with next level tech-Lead change transformation efforts during change management/consolidation periods-ERP Replace/Implement-Successfully led and optimized business technology projects for diverse industries, ensuring compliance, efficiency, and superior service delivery-Achieved high client satisfaction and turned around struggling projects by implementing clear strategies, modernizing applications, and driving agile transformations-Enhanced transparency and stakeholder engagement through effective risk mitigation, resource management, and innovative solutions

Cupertino, California, Us

Headed development of AppleCare quality assurance and quality monitoring programs for two new products—Apple Pay Later and Satellite Emergency SOS service. Facilitated Agile ceremonies, empowered teams, and championed a culture of transparency and accountability. Key achievements include:-Led delivery of AppleCare quality and evaluation monitoring tools for web chat, text chat, and call center channels.-Cultivated relationships across finance, quality, product, legal, servicing, strategy, and other areas to break down silos, drive cross-functional alignment, and meet strict delivery deadlines.-Partnered with Apple Pay Later product team to engineer transparent, auditable processes that complied with federal regulatory requirements for banking products.-Conducted immersive study of emergency services industry landscape and standards to create quality form that met internal and International Academies of Emergency Dispatch (IAED) standards.-Developed customer service industry benchmarking studies for AppleCare servicing within AppleCard product based on analysis of internal customer and industry data.

Mclean, Va, Us

Manager of Project Management (2015 to 2021)Earned three promotions to oversee ~20 large-scale, concurrent projects ranging from six to nine months in duration to open, close, or renovate locations. Held accountability for budgets, timelines, regulatory compliance, staff change management and coaching, physical building readiness, and decommissioning or startup activities. Interfaced with district directors and construction contractors, including managing RFP, procurement, and logistics for ~20 vendors. Key achievements include:-Steered successful delivery of 134 projects over five years by effectively managing project timelines and dependencies, hosting regular meetings, creating checklists, and conducting site visits.-Ensured compliance with OCC regulatory requirements for customer notification 90 days prior to changes related to account and safeboxes. -Maintained morale during closures by communicating proactively with branch employees to provide support and guidance during transition.-Enhanced visibility to leadership by creating comprehensive reports to showcase real-time project status and detailed breakdown of all activities involved in opening, closing, and renovating locations.Slashed waste and boosted efficiency by engineering processes and leveraging automation to reduce manual work.Senior IT Process Manager (2012 to 2015)Managed third-party payment channel for US Credit Card Operations and drove strategic transformation efforts to reduce costs, improve productivity, and eliminate waste, including bill pay modernization and payment platform migration.Promoted from earlier roles as Senior Relationship Manager (’10-’12) and Unit Manager (’09-’10).

Richmond, Va, Us