Yancong Yang Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Auckland, New Zealand

● Knowledge of all products and proficiency in CRM systems● Achieve KPI and provide guest satisfaction● Increase customer conversion rates and enable offline and online marketing● Responsible for inter-store transfers and coordination with Admin, Warehouse and Logistics.● Responsible for customer after-sales service and receiving customer claims

Auckland, New Zealand

As a member of the Swarovski team, I thrived in creating enchanting experiences for customers, guiding them through an unforgettable journey into the world of Swarovski's mesmerizing creations. My role was not just about selling products but also crafting emotional connections with customers, turning their visit into a spellbinding experience they would cherish. I excelled in anticipating their needs, offering personalized recommendations, and sharing inspiring styling tips to elevate their shopping experience. With a deep understanding of Swarovski's legendary products, I showcased each piece with passion and expertise, ensuring customers were captivated by the brilliance and craftsmanship behind every design. Through my dedication to providing exceptional service and creating moments of wonder, I make each customer's Swarovski journey magical and memorable.

Wuhan, Hubei, China

● Responsible for the daily receiving, scanning, warehousing, sorting, and packing of goods in logistics;● ERP system operation (information entry in the system, audit, file upload, etc.);● Responsible for completing daily logistics work for project clients, tracking vehicle pick-ups, deliveries, and billing;● Monitoring the effectiveness of dimensional measurements and the quality of packing.

Guangdong, China

● Connect with the financial department and regularly receive the invoices issued by the financial department;● Understand the business process and correctly send the invoices of the business department;● Master the system operation and correctly maintain the invoice delivery information;● Upload and complete the contract on the system accurately and timely;● Leveled up my interpersonal and quick study skills.

Qingyang, Gansu, China

● Assist in matters assigned by supervisory departments, such as work research, information feedback, work summary, etc;● Responsible for the notification, recording, and drafting of office meeting minutes, resolutions, and decisions for various administrative meetings, as well as assisting company leaders in drafting relevant administrative documents;● Responsible for the reception of internal and external visitors to the company.

Master'S Degree, Business/Commerce, General, 5.833

I bring a versatile skill set from my academic journey at The University of Auckland. My expertise in business analytics, financial.

Bachelor'S Degree, Business/Commerce, General

Activities and Societies: Competitions in academic subjects and sports From 2017 to 2018, I pursued studies in Electronic Information.