Yancy Christopher Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

responsible for the design, implementation, management, and support of all voice, video, and telephony related systems for the entire enterprise. The team ensures that appropriate technical solutions are in place to facilitate effective communication and collaboration between all business units, including both the corporate and call center functions.Responsibilities• Participate in the design of scalable and manageable telecommunications solutions for the entire enterprise.•… Show more responsible for the design, implementation, management, and support of all voice, video, and telephony related systems for the entire enterprise. The team ensures that appropriate technical solutions are in place to facilitate effective communication and collaboration between all business units, including both the corporate and call center functions.Responsibilities• Participate in the design of scalable and manageable telecommunications solutions for the entire enterprise.• Participating in all telecom related projects, including hardware specifications and subsequent implementations.• Ensure that all telephony systems in the Corporate and 24/7 Call Center Environment are well maintained with maximum possible uptime.• Administration and support of :o Fully redundant Cisco Unified Contact Centre Enterprise (UCCE) environmento Multiple Voice gateways(VXML), IVR, and Cisco voice mail systemso Cisco Jabber and WebExo Cisco video conference, Telepresenceo Cisco Collaboration Edge architecture/ Expresswayo Video Conferencing Technologies (Telepresence)o Cisco Unified Customer Voice Portal (CVP)• Co-ordinate delivery, maintenance, and support of service provider technologies, including PRI, SIP trunks, analog circuits, DIDs, Toll-Free, etc.• Investigate, develop and deploy end-user telephony applications• Work closely with other IT teams to ensure that the correct tools and solutions are in place to meet changing business needs.• Work closely with vendors to provide effective incident resolution.• Documentation of all telecom related solutions Show less

Saint-Lambert

Develop & Teach Content for the CCNP RAC Training Develop & Teach Linux Introduction Training

Montreal, Canada Area

responsible for the design, implementation, management and support of all voice, video and telephony related systems for the entire enterprise. The team ensures that appropriate technical solutions are in place to facilitate effective communication and collaboration between all business units, including both the corporate and call center functions.Responsibilities• Participate in the design of scalable and manageable telecommunications solutions for the entire… Show more responsible for the design, implementation, management and support of all voice, video and telephony related systems for the entire enterprise. The team ensures that appropriate technical solutions are in place to facilitate effective communication and collaboration between all business units, including both the corporate and call center functions.Responsibilities• Participate in the design of scalable and manageable telecommunications solutions for the entire enterprise.• Participating in all telecom related projects, including hardware specifications and subsequent implementations.• Ensure that all telephony systems in the Corporate and 24/7 Call Center Environment are well maintained with maximum possible up time.• Administration and support of :o Fully redundant Cisco Unified Contact Centre Enterprise (UCCE) environmento Multiple Voice gateways(VXML), IVR and Cisco voice mail systemso Cisco Jabber and WebExo Cisco video conference, Telepresenceo Cisco Collaboration Edge architecture/ Expresswayo Video Conferencing Technologies (Telepresence)o Cisco Unified Customer Voice Portal (CVP)• Co-ordinate delivery, maintenance and support of service provider technologies, including PRI, SIP trunks, analog circuits, DIDs, Toll Free, etc.• Investigate, develop and deploy end user telephony applications• Work closely with other IT teams to ensure that the correct tools and solutions are in place to meet changing business needs.• Work closely with vendors to provide effective incident resolution.• Documentation of all telecom related solutions Show less

Montreal, Canada Area

Cisco Consultants whose professional focus is all about delivering leading edge technical solutions that result in perfect customer experience and high customer satisfaction. As a Cisco Consultant, you will provide clients with design, development, delivery and support for technical solutions to a wide array of complex issues.•Formulate technical action plans in order to resolve problems in unique end-to-end solutions.•Work on complex problems where analysis of situations requires… Show more Cisco Consultants whose professional focus is all about delivering leading edge technical solutions that result in perfect customer experience and high customer satisfaction. As a Cisco Consultant, you will provide clients with design, development, delivery and support for technical solutions to a wide array of complex issues.•Formulate technical action plans in order to resolve problems in unique end-to-end solutions.•Work on complex problems where analysis of situations requires in-depth fault analysis and troubleshooting skills.•Participate in activities such as: Investigation (Root cause analysis, architectural solution); Development; Deployment; Testing (Bug testing, regression testing); Customer validation (Bug Testing and ticket closing); Documentation update (knowledge database, service design package).•Determine methods and procedures for solving complex technical issues encompassing hardware, software, and networking.•Performing initial fault finding on UCCX, UC systems.•Function as the primary technical resource for large customer accounts with multiple concurrent technical issues.•Diagnose, resolve and follow-up on incidents, problems, and alarms.•Modifying IVR/Scripts as per customer request using UCCX Script Editor, •Create and maintain customer and internal technical documentation.•Develop your expertise and apply best practices in your role.•Provide systems/product training.•Manage activities based on Service Level Agreements.•Document and update all the activities in the ticketing system.•Execute Move, Add or Change requests.•Generate clear and concise documentation in the form of case notes, technical tips, training presentations, and discussion board forums. Show less

Mexico City Area, Mexico

• Drives customer satisfaction and takes ownership for customer success. Fully identifies and resolves issues identified within the case.• Has a local, team level impact.• Solves problems of diverse scope and complexity where analysis requires further evaluation of multiple factors and correlation of data. • Is a technical expert in at least one are with broad knowledge across the technology. Reads technical documentation, functional specs, RFCs.• Effectively seeks assistance… Show more • Drives customer satisfaction and takes ownership for customer success. Fully identifies and resolves issues identified within the case.• Has a local, team level impact.• Solves problems of diverse scope and complexity where analysis requires further evaluation of multiple factors and correlation of data. • Is a technical expert in at least one are with broad knowledge across the technology. Reads technical documentation, functional specs, RFCs.• Effectively seeks assistance from other CSEs and Engineering for problem resolution when required. Frequently assists other CSEs and Global Delivery Partners with problem resolution.• Has an advanced knowledge of global common customer issues and is able to they understand the impact to the industry in addition to the team impact. Comfortable using knowledge to assist with enhancement proposals.• Recognizes and submits bugs with all required related information. Mentors others to file bugs.• Builds and utilizes complex lab setups to duplicate and resolve problems.• Produces and shares intellectual property (including content and training) within technology and adjacent areas for internal audiences, Global Delivery Partners and customers.• Mentors and develops more junior CSEs and Global Delivery Partners.• Receives limited supervision. Receives little instruction on routine work and general instruction on new assignments. Provides guidance and mentoring to other engineers. Translates team goals into own work assignment.• Typically interfaces with customers, other CSE's, Partners, Global Delivery Partners, field personnel, CAP Managers and internal engineering departments.• Excellent written and verbal communication, interpersonal and presentation skills. Ability to function effectively in ambiguous circumstances. Shares information and communicates clearly with worldwide team members to improve team effectiveness. Encourages and accepts feedback. Show less

Santo Domingo

Responsible of the design, implementation and administration of the complete data & voice overIP network, which have 9 Mayor Office in the entire Dominican Republic. The design andimplementation phase including Voice over IP, Data networks, Wireless Networks, Securityand Network Optimization.• Highly skilled in Data Networks Administration.• Design, Administration and implementation of Cisco Voice over IP networks, using Call Manager Cluster and Call Manager Express SRST in… Show more Responsible of the design, implementation and administration of the complete data & voice overIP network, which have 9 Mayor Office in the entire Dominican Republic. The design andimplementation phase including Voice over IP, Data networks, Wireless Networks, Securityand Network Optimization.• Highly skilled in Data Networks Administration.• Design, Administration and implementation of Cisco Voice over IP networks, using Call Manager Cluster and Call Manager Express SRST in the Remote Office, also with Cisco Contact Center Express.• Network Design under the Cisco Enterprise Composite Model, Using the newest technology in the Campus Design.• High Ability in the Core network using Cisco GLBP. • Network Security Design and Implementation including Fortinet Security UTM appliance.• Design and Configuration Wireless Networks Point to Point Links for Data Communications.• Installed and configured the SNMP management network (SolarWinds Orion complete solutions)• Network Optimization Implementing Riverbed Steelhead. Show less

Santo Domingo

Project Leader of the Design, Configuration and Implementation for the Wireless Network, which will serve of data communications to the public school systems. The project has by main purpose to solve the problems of connectivity of the public schools and by this way give better service to the populations. Project Manager and Implementation for the Core Network of the Ministry and the Implementation of the Cisco hierarchical Design (Core, Distribution and Access).

Dominican Republic

Responsible for all the Technical Information forall the Cisco CCNA Training.

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