Digital Transformation Lead
CurrentDigital TransformationLeading Digital Transformation journey at SriLankan Airlines, Revolutionizing the business expectation and introducing the passenger's new digital experience with modern world digital technology.• Social media messaging platform (WhatsApp) use for airline passenger notifications delivery and ChatBot interaction• Airport fast travel digital enhancement with self channel service• Designed passenger journey digital roadmap indicating 5-years strategic initiatives• Aviation modern concept researcher and the influencer to apply the technologyProject ManagementManaged and deliver the project with on time to achieve the target of business goals and the cost benefits. Make continues project follow up, daily and weekly with relevant parties and provide regular updates to project stakeholders and the top level management.• Project manager - IATA Travel Pass pilot implementation and enable the digital verification for passenger's health reports• Led Sri Lanka 1st ever Google and Apple indoor map project at CMB airport with 100% passenger satisfaction with way finding at the airport• Project manager of SriLankan Airlines Social Media Messaging platform implementation with WhatsApp/FB Messenger/WeChat, enabling the flight notification of Booking, Boarding Pass, Flights update ,ChatBot and Live Chat via social media channels• Introduced Kahoot online response platform for company event to capture training feedback• Project coordinator at SriLankan Airlines Airbus Skywise project to become data driven SriLankan Airlines 2023• Managing mission critical operation and develop the solutions with IT business for ISO/GDPR compliance certified environmentBusiness PartneringCollaborates with the premier aviation service providers SITA/Amadeus/IATA/Lufthansa/Airbus/Saber in the worldwide to deliver state-of-the-art technology for Airlines business operations and the modernization of Colombo the Airport in Sri Lanka