Service Desk Analyst for Datacom supporting a government client, providing first level IT support for 33 000+ users across the NSW state as well as external users overseas contracted with the government client. The following tools & services are what I primarily used in my role.ServicenowActive DirectoryAzure ADMicrosoft IntuneGenesys

Development of new systems and features for a networking mobile application.• Learning new programming languages (C#, JavaScript) to quickly be acclimated into the workflow.• Assisted team-members with their learning progress by guiding them step-by-step through learning material.• Consistent back and forth with senior developers and marketing to develop the product that is desired.• Working with other new team members to develop a comfortable and efficient separation of workload.

Assisted the teacher of the course with developing learning material and provided guidance to students in the subject of IT. • Attended tutorials/labs being hosted by the teaching staff to provide live assistance to students• Available online to answer student questions on an online forum (Edstem) at any time of the day• Discussion with teachers & staff to further enhance the quality of learning in the course.• Assisting with grading students on tests and providing useful feedback.

Store person performing a wide variety of tasks as well as serving customers.• Ensuring that the store was clean, and all items were displayed neatly.• Having a positive attitude to engage in day-to-day dialogue with customers whilst working.• Operating with various equipment (cash-register, bread slicer, coffeemaker)