Build and maintain relationship with online retailers and selling platforms (ie. Ashley Furniture, Wayfair, Overstock, Walmart, Amazon, eBay, etc)Plan/forecast/maintain inventory with factory (China) in order to secure production efficiently and replenish on time.Liaison between brand and supplier on product development process in order to increase customer satisfactory and reduce complaints.Create customer service system and provide training to the team in order to reach excellent customer service experience and maximize customer satisfaction toward company’s brand.

Strategically plan and manage logistic, warehouse, transportation, customer service and order processing on partners’ sites.Direct, optimize and coordinate full order cycle for partners.Supervise, coach and train warehouse workforce for order processing efficiency.Inventory control and maintain metrics/analyze date to assess performance and implement improvements.

Provide superior and quality customer serviceIncrease efficiency and accuracy of transactionsConsistently meet or exceed weekly sales goals for banking products and services

Provided excellent customer experience as front end operation-cashierMinimized store inventory error through inventory controlOrganized all stores' displays and placement in the designated area