 Own the overall client relationship and manage client relations by acquiring relevant background knowledge and clear understanding of client business, relationship building and being responsible for liaising with clients on all aspects of the study  Lead the design of appropriate research solutions to drive meaningful insights for client’s business. Translate insights into engaging stories with clear and concise implications that will help clients make better business decisions Coordination and manage all aspects of research. Manages accounts to ensure all account deliverables are met and within agreed budgets, and be responsible for timely delivery of account outputs Work closely with account director in developing and execute account plans (e.g developing potential revenue opportunities) Oversee team’s performance to ensure timely and accurate execution. Coaching and mentoring mid to junior level staffs and identify skills gaps and growth potential of team members. Provide on the job training and research knowledge transfer

• Leading change management activities around people, process and technology• Research, analysis, documentation, facilitation, problem solving and delivering on assigned tasks • Mentoring and developing & reviewing the work of junior resources• Internal practice development: initiatives and projects, knowledge management, training, culture & community activity, career management and mentoring for junior team members• Develop, coordinate and monitor the work stream within/across departments• Prepare insightful reports and data analysis of internal data, and convert the data into action plan

• Leading change management activities around people, process and technology• Research, analysis, documentation, facilitation, problem solving and delivering on assigned tasks • Mentoring and developing & reviewing the work of junior resources• Internal practice development: initiatives and projects, knowledge management, training, culture & community activity, career management and mentoring for junior team members• Develop, coordinate and monitor the work stream within/across departments• Prepare insightful reports and data analysis of internal data, and convert the data into action plan

 Supporting the team in managing Financial Services & Technology accounts, including top 10 largest accounts for TNS.  Build and maintain positive client relationship: Work closely with clients to understand their issues & proactively respond to client queries & requests on timely basis  Involvement and exposure to every aspect of client servicing in the quantitative research department, from methodology and project planning, management, to reporting Areas of expertise: Brand Health Tracking, Customer Experience Management, Mystery Checks, U&A, Concept Testing, Conjoint Test Data analysis: Excel in data interpretations and analysis using SPSS, and deliver insightful recommendation & reports based on client’s business needs

 Supporting Nielsen Financial Services team in managing more than 5 accounts, including some of the largest local and global banking & Insurance companies Build and maintain positive client relationship: Work closely with clients to understand their issues & proactively respond to client queries & requests on timely basis  Involvement and exposure to every aspect of client servicing in the quantitative research department, from methodology and project planning, management, to reporting Areas of expertise: Brand Health Tracking, Customer Experience Management, Mystery Checks, U&A, Concept Testing Data analysis: Excel in data interpretations and analysis using SPSS, and deliver insightful recommendation & reports based on client’s business needs Appointed to lead company’s social/sporting events

 New business development and maintain close relationship with existing customer base Actively selling a wide range of financial products, e.g unit trust, insurance, structured investment products  Proactive in attend customer service request/ banking needs Provide the best resolution to all customers’ banking queries/issues Constantly engage customers in latest product offers/market updates