Reported into the Chief Operating Officer, overseeing business efficiency, cost, and FTE planning for Canada's Wealth, Personal, and Small Business Banking Led workstreams in the RBC/HSBC mergerLed strategy and organizational design for Canada, for the UK-led strategic initiatives Stephen & Stitt Award 2021

Led a team of Senior Managers and Analysts to deliver transformational strategies and operating models for senior executives Led innovations in leveraging data to make better business decisions and forecasting business impact to any proposed strategic changes Delivered strategies and operational changes to gain market share and enhance operational efficiency - operating cost savings, resource reallocation for better growth and ROI, salesforce optimization and expansion, organizational changesOther accountabilities and oversights: FTE planning, organizational design and models, hours of business strategy/sustainment and approvals, capacity planning, frontline scheduling, premises requirement forecast and consultation (pre-renovation), technology project design/integration and implementation, strategic consultation and sprints, omni-channel alignment and roadmap, test and learn pilots, analytics and insights, measurements, strategy benefit quantification and forecast, executive support, frontline support, talent development, partner relationship management, and external vendors/consultants engagement and contracting Tactical solutions, and 1 year to 10 years strategy and vision

Promoted from Senior Consultant, Frontline Effectiveness Created statistical growth models for resource allocation, to drive financial targets and incentivesCreated business models for workforce optimization, to drive operational efficiency and revenue productivity Designed and implemented hours of business strategy and achieved target competitive positioning for CIBC