Store Manager
Gran Santiago, Región Metropolitana De Santiago, Chile
As Store Manager at Prüne, I was responsible for leading the operation of a high-volume store, ensuring the achievement of commercial objectives and excellence in customer service. My main responsibilities included: • Comprehensive store management, including planning and executing commercial strategies to increase sales and improve the customer experience. • Leadership and development of a team of 15 people, ensuring high motivation and continuous training to achieve performance and sales objectives. • Analysis of KPIs (Key Performance Indicators) to monitor and improve store performance, implementing data-driven action plans that increased sales by 18% in one year. • Inventory management and optimization of stock levels, reducing waste by 10% and ensuring the availability of key products. • Implementation of visual and merchandising strategies, aligned with marketing campaigns and brand guidelines, improving customer attraction and loyalty. • Coordination of operational improvement projects, implementing new customer service policies and optimizing internal processes that increased operational efficiency by 15%.