Keng Yang Email and Phone Number

-Build and configure base servers according to client specifications -Troubleshoot customer’s issues-Assisted sales rep on hardware requirements and upgrades to meet client needs -Tested server hardware components -Tested and reset Cisco routers and switches back to factory default setting -Worked with HP Proliant, Dell PowerEdge, and IBM X series servers -Performed system critical updates and diagnostics-Dissembled server parts and entered into an inventory system -Making sure that items are stocked in designated locations

-Assist salon staffs on "How to Perform" procedures-Provided remote support on printers, POS, and CCT setup-Troubleshoot network and printer connectivity; Prysm router -Resolve and document issues in ticketing system -Primary ticking system: HEAT -Extensive use of knowledge base; HPK (Heat Plus Knowledge) -Lotus Note is form of communication

-Refurbished computers and laptops according to specifications-Build custom computers to best serve the customers need-Installed applications and applied updates-Troubleshoot hardware and software issues

-Recycled and refurbish computers-Installed Linux on computers-Maintained and troubleshooted customer’s computers and laptop

-Assisted Saint Paul College staffs and students with password reset and user account setup in Active -- Directory-Interacted with clients on technical issues on the phone, emails, and face to face-Documented tickets/resolutions-Configured applications, applied necessary updates, and system patches-Elevated problems to Level 2 Support as required