Michael Y. Email & Phone Number

Downey, Ca, Us

Commerce, California, United States

- Category Buyer: Corrugate, Packaging, Packaging Components- Source and evaluate vendors domestically, focusing on North America and South America- Negotiate costs; project budget ranging from $1000 - $100,000+- Interpreting CADs and developing alternative solutions to mitigate costs- Utilize SAP to generate "Inventory Cost Review" report, Open PO reports , SKU creation, issue POs- Collaborate with the Sales Department and Customer Service department on new orders, customer inquiries and new projects

Long Beach, California, United States

- Managed incoming import shipments from Origin city to the final delivery destination for the Ocean I Import Department, Brokerage Department, NY Ocean Import and Georgia Department- Served as a liaison between the customer and carrier, steamship lines and truckers. - Sourced vendors to transport commodities from one location to final destination of delivery and replace or fill vacancies as needed. - Negotiated costs with various vendors to reduce costs and ensure timely transport of commodities- Collaborated with multiple branches and departments to ensure payments are requested for outstanding balances- Reviewed invoices sent by vendors providing logistical services and seek resolutions for any discrepancies- Processed invoices and generated billing daily, for services rendered utilizing the AS400 system- Utilized Microsoft Excel to track monthly imports and update shipment files on a daily basis- Provided insight on improving operational procedures to create a more productive workflow and I constantly sought resolutions to issues that arise during transition of goods and provided customers with shipping updates.

Torrance, California, United States

I efficiently broke down shipments imported into the United States by consolidating master bill into multiple house bills by entering data into CargoWise. I scheduled delivery of goods from port of discharge to the final destination. I collaborated with various departments to prepare and distribute proper documentation for shipment releases, billing files, and closing of files. I proactively sought resolutions to problems that arose from oversea agents or customers. I incorporated daily use of Microsoft Excel to track job progress statuses and to generate reports. I served as liaison between origin city and the customer via email communication and phone. I have taught, trained and developed incoming import agents on administrative tasks including: printing out cost confirmations, generating daily job audit reports and guaranteeing charges on different vendor sites.

At Universal Plant Services, I am responsible for creating purchase requisitions in SAP necessary for the acquisitions of materials and services for various departments at Marathon Petroleum Corporation. I also maintain inventory levels in the warehouse by creating material master numbers using SAP. On a daily basis, I negotiate operational issues with suppliers and initiate actions to improve performance utilizing customer focus. I continue to negotiate terms and conditions with vendors to ensure optimum price competitiveness and high-quality products presenting results to department heads. I am responsible for tracking all orders placed with suppliers and ensured that orders are filled properly. I am familiar with creating RMAs to manage return of damaged goods and replacements. I contintue to work on Marathon projects as needed including: Preventative Maintenance and Critical Parts Tracking. I have experience in scheduling daily operations at Marathon using Primavera6 software and generating Allocation of Resources reports using Syntempo. I have extensive working knowledge of procurement, logistics and inventory management practices.

As a Risk Management Coordinator, I ensure that all local branches are in compliance with the policies set forth by Enterprise Rent-A-Car's corporate office. I provide logistical support in locating and recovering company assets through the distribution of multiple tow vendors. I am responsible for generating Ad Hoc reports for senior level management in regards to data analysis. I interpret data ranging from percentages of underwriting compliance, recall compliance and vehicle maintenance. My daily responsibilities include creating vehicle loss claims for internal incidents or loss claims for third parties and also renter account maintenance.

Long Beach, Ca

Enterprise Rent-A-Car is piloting Los Angeles' very first UBER partnership. Qualified renters are able to rent a vehicle from Enterprise Rent-A-Car and work for UBER. The Long Beach location is the largest in the nation and it is continuing to grow exponentially. Through the partnership with UBER, we were able to employ 450+ new drivers for UBER.With a fleet of over 450 vehicles, I am responsible for overseeing maintenance and daily rental operations for the UBER Division of Enterprise Rent-A-Car. Teamwork is exercised daily between our Shared Services reservation team in St. Louis and our branch in Long Beach, California. I am responsible for submitting all documentation needed by UBER and I handle all troubleshooting issues. I am responsible for basic accounting duties such as collection of account receivables and tracking refunds. I create reports on conversions and submit them to Risk Management to be analyzed.

Enterprise Rent-A-Car is a car rental agency that aims to provide above and beyond customer service that will leave customers completely satisfied. Enterprise Rent-A-Car specializes in vehicle replacement while also focusing on leisure rentals and rentals through corporations. As a Management Trainee, I am responsible for maintaining the company's brand through executing the core values and staying true to the mission statement. Alongside with executing the core values, I am responsible for offering additional products and services. I am given the responsibility to manage relationships amongst the many accounts and ensure they are completely satisfied with our service.

Long Beach

As a Guest Services Associate, I ensure that every guest has a pleasant and memorable experience while visiting the Aquarium of the Pacific. A pleasant and memorable experience begins with a "Hello. How are you?" at the ticket windows. To a "Hello, do you have any questions or would you like suggestions on what to see?" while inside the aquarium. And lastly to, "Thank you for visiting. Have a wonderful day" when guests exit. Guest Services Associates are the "face" of the Aquarium and it is said that the initial impression a Guest Services Associate sets is often a predictor of how guests are going to feel throughout their visit.As a Guest Services Associate, I am responsible for ticket sales utilizing Galaxy Point of Sales Systems. I am highly proficient in data entry due to membership processing. I take the initiative to coordinate teamwork to ensure that events held run smoothly.

United States

The "Service Excellence Internship" program is designed to offer high school students within the community, a chance to provide real guests with excellent customer service. The program prepares students for the real world and it also offers an insight on the importance of customer service in the business world.As a coordinator, it was my duty to outline the objectives for the program. After developing objectives for the program, it was my responsibility to develop leadership workshops. I prepared lectures based on public speaking, leadership theories and traits and lastly, resumé building. Following these lectures, I created exercise and also involved the interns in training. The interns were then placed into designated positions and they were closely evaluated. Feedback was given on areas that needed improvement and behavioral expectations were applauded.

United States

As an intern, I supervised a group of volunteers with the Aquarium's "VolunTEEN Program." This program involved high school students who were interested in furthering their marine biology knowledge while being given the opportunity to educate and interact with the thousands of visitors daily.During my time as an intern, I developed leadership training seminars that included topics such as leadership traits and theories, the importance of teamwork and collaborative efforts and also a lecture on the importance of resumés. These seminars were followed up by creative and fun exercises that emphasized the importance of each seminar.