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• Provided day-to-day performance management guidance to line management including coaching, counseling, performance reviews, assist with internal transfers, system training, and support direct report’s career development. Improves effectiveness of managers by providing weekly support.• Partnered with leadership (Managers to VP) with creating Job Descriptions and run market compensation analysis. Collaborated with Talent Acquisition on creating employment offer terms such as compensation negotiation and change in benefits.• Consulted managers with the annual review scoring and promotion (creating new job description and preparing market compensation analysis), monitoring performance evaluations, and quarterly team goals to ensure they are communicated and documented on a timely basis. Actively identified gaps, propose, and implement changes necessary to cover risks.• Analyzed the annual Employee Survey results and work with the respective leaders on an action plan for improvement. Looked for common patterns and action plans to retain employees.• Updated any Federal and State jurisdiction to internal stakeholders and made updates to corporate policies e.g., State specific FMLA such as PFML and FAMLI or COVID-19 policies. Created and submitted all annual Federal and State related reports including CA Pay Data and EEO-1 Reporting.• Created Kestra’s first internship program in 2021. Trained all new managers, updated new employee offer contracts, agreements, and job descriptions. Screened all referred candidates.• Participated and help built the Mentorship Committee, member of Professional Development Committee, and Celebration Committee.

o Benefits: Open Enrollment, new hire enrollment, manage all Leave of Absence, Short-Term Disability Leave.o Onboarding new Team Members: setting up HRIS and presenting HR Orientation including handling Confidential information and trade secret, no harassment policy, company culture and core values.o Create new reports in ADP to automate responsibility and efficiency for the team.o Process termination and meet with each employee for an exit interview. Assist with any unemployment claims.o Run background and drug screen. Run annual motor vehicle checks for the Sales team and check OIG SAM Exclusion records. Handling each discrepancy with individual and their manager.o Assist with FDA, Class 3 DME (Durable Medical Equipment) Audits, and Finance Auditso Participate and help build Mentorship Committee, member of Professional Development Committee, and Celebration Committee.At Kestra, we stand for patients at-risk and the people who care for them. Together we work to protect, support, and empower them with wearable technologies, tools, and better answers as they navigate life’s most challenging medical events.Cardiovascular disease is the number one cause of death globally. We’re taking a fresh approach to cardiac monitoring and delivery of definitive therapy with wearable products and applications. We aim to make the entire recovery process easier for patients by bringing comfort and assurance to them—along with advanced clinical insights and tools to their medical care teams.Kestra is a privately held, Bain Capital portfolio company, headquartered in Kirkland, Washington USA. Visit www.kestramedical.com

• Designated Subject Matter Expert for all Employee Relations cases in ES Shared Services Tier1. Navigate all type of ER cases including Managers seeking effective feedback coaching, employee dissatisfaction about role or management, or Performance Improvement Plan. Case intake Employee Relations questions and if necessary, escalate to the next ER team or Warmline, our employee advocacy program for Under Represented Group. • Lead the Case Driver Analysis Project (determined Top 10 type of cases in Employee Success) with the topic of Employment Verification finding common trend and gaps. Created list of optimizations and implement solutions to reduce the case volume whether that was update external resources, expanding FAQ lists, streamline global work process, educating internal team, or working with Employment Verification vendor (uConfirm) to ensure a seamless experience for employees. Utilized Salesforce in-house case management tool to locate common patterns and collect data.• Partnered with Salesforce Onboarding Program Manager to thoroughly harmonize Tableau Onboarding program for Canada and Latin America by providing employee satisfaction metrics, ticketing new hires details in IT system, and updating content materials relating to current stage of business e.g. Covid-19.• Have an advance level of industry knowledge to covey Salesforce Orientation for Canada and Latin America region covering Salesforce and Tableau Mission and Core Values, Benefit offerings, and demo in-house onboarding resources.• Record and track all employee interactions using in-house case management tool, Peopleforce. Responding to inquiries on all aspects of HR including global benefits, time off, compensation, immigration, Salesforce HR policies, initiate and create Job Changes such as Promotion, Manager Change, establish Supervisory Org, Cost Center Changes,Relocation, Compensation Change, etc. in Salesforce instance Workday.

Acquired by Salesforce, April 2020• Partner with Salesforce Onboarding Program Manager to harmonized Tableau Onboarding (Day1) program for Canada and Latin America specific along with presenting the Onboarding Business Strategy plan to Tableau Executive Vice President, Human Resources and Salesforce HR Leadership team.• Design visualization chart using Tableau to assist HR Manager on capturing patterns or trend with terminating employees’ reason code, regrettable, and worker’s manager and cost center (i.e. Regrettable Term by Manager and Term Reason by Manager including Regrettable). Provide HR Manager Tableau Viz to analyze and discuss with Leadership for coaching purpose.• Manage Exit Interviews for U.S. Marketing and Operations Full Time Equivalent employees and Canadian temporary employees while partnering with stakeholders to coherent off-boarding experience for each employee• Coordinate employee lifecycle events such as unpaid time off, temporary employment extensions, VOE, ink-sign regional offer contracts, custom border/ travel letters, and verify Ontario Health and Safety training. • Manage and deliver Tableau Canada, Latin America, APAC, and EMEA HR Orientation presentation to new hires while revising deck to align with Salesforce values and benefit. Modify and executive new Onboarding process for Covid-19. • Track and manage probation periods for Canadian employees. Creating completion of probation letter for HR leaders and employees. Partnering with HR Business Partners on extending probationary period• Support HR team throughout Annual Performance Assessment process

• Scheduled and coordinated telephone and in-person interviews and arrange travels and meals for visiting candidates• Built strong communication and relationship with internal employees & hiring managers and external clients, including staffing agencies and candidates• Conducted reference checks and background investigations; validated candidate application information.• Assembled new employee files, assisted in job posting, and maintained Applicant Tracking Systems (Taleo) to ensure timely and accurate data, and workflow status• Participated in Tableau Recruiting Happy Hour Events, Recruiting Sourcing Lunch, and University Job Fairs• Reviewed resumes and identify qualified candidates and screen, assessed candidate qualifications for job fit, and conducted offer calls

• Interviewed 40 to 50 applicants per day for Retail Sales, Logistics, and Loss Prevention positions at twenty of Nordstrom Rack stores in Central, USA• Created and updated job postings with Taleo Enterprise and strategize with Hiring Managers and Store Admin on reaching out to best candidatesTemporary Contract with Nordstrom Applicant Support Team Robert Half Office Team, Seattle.

• Maintained files with annual documentation, including Performance Assessment and Personnel Action Notice, for Domestic HR and International HR Department• Assisted on annual auditing on APAC, EMEA, and Canadian employee folders while saving new job descriptions to active employees• Provided assistant on various HR Project as requested

Recruitment• Advertised all job openings to several social media platforms. Revised, drafted and updated new job descriptions using Taleo, HRIS Applicant Tracking System• Handled screening, hiring and onboarding processes of new candidates. Utilized discretion to conduct confidential background and reference checks• Assessed candidates’ skills and organizational fit through phone and in-person interviewsEmployee Relations• Established and updated performance management and self-appraisal forms used organization wide. Approved by Pacific Science Center Board Members and Executives.• Created a new Emergency Succession Plan for Directors and COO & CFO• Contributed to new employee orientation process and employee retention strategic planningVolunteer Programs (Temporary Talent Engagement Assistant)• Recruited, onboarded, coordinated, scheduled, and supported the volunteer corps for special exhibits. Provided resources for volunteer staffing for events related to special exhibits• Ensured volunteer programs have the necessary structure and materials from applications to processes to record keeping.• Monitored volunteer stations and program quality, maintain communications and check operations

Determined stock level needed for specialized supply items based on usage, inventory, project demand, seasonal demands, and customer needs. Maintained files for all requisition transaction, receipts and historical data for all supplies, materials and equipment.Assembled an orderly accounting filing systemProvided clerical and administrative support to management as requested.

Developed art-based curriculum for toddlers, 2-6 years oldManaged classroom and lesson planning for nine studentsCoordinated meetings and presented lesson plans to parents and staff

Assisted office staff in maintaining files and databases (HawkSoft CRM specialized training)Prepared appointment files for presentation and new client welcome packetsAssisted in creating and implementing CTIA marketing plans and qualifying leadsCreated and coordinated marketing campaigns and activitiesManaged company social media including Facebook and webpage content