Su-San Yang Email and Phone Number

Taken on a wide variety of roles across Utilities industry including functional, sales, technology project delivery, people management and project financial management. • PM, BI SME & Business Analyst – Major Electricity & Gas Distribution CompanyBusiness Analyst role for implementation of Outage Notification initiative using AWS infrastructure and services. Outage Notification initiative is a business initiative to send out SMS to customers for planned and unplanned outages; to be used as proof to regulator for phasing out letter notification for planned outages. My responsibility includes:- Facilitate discussion with product owner to clarify and refine requirements and set priorities;- Run sprint planning sessions;- Work with product owner to define acceptance criteria;- Work with team to produce documentation;- Assist team with engaging with other application teams;- Technical Lead for Accenture resources in the teamPerform project management, financial management and BI SME for project. I am responsible for delivery of initiatives across multiple technology - SAP ISU, BI, IAM (Identity Access Management) and functional areas (Meter Data Management, Retailer Invoicing, Billing, Customer Management). I am also the BI SME for project with extensive knowledge in Data Warehousing (Cognos and Data Stage). I implemented Splunk for Support team and business to gain insight into their Operations, Applications and Business processes.

Functional SME and Development Lead for HANA implementation (data sourcing).Functional & Technical SME for all Cognos / Datastage / Data Warehousing Initiatives.Initiatives include:- SAP HANA implementation primarily focused on providing financial team insight into Revenue of the business & analysis across multiple years- KPI Measurement and Tracking for Meter Data Delivery to Market- Meter to Cash Dashboards and KPIs (Functional area: Meter Data in ITRON, Billing, Invoicing and Payment in SAP ISU)- ISU implementation for Gas

- BI Functional, Solutions and Consulting.- Functional Lead Responsibilities (Requirements, Functional Design, Stakeholder Management, Requirements Analysis, Requirements Sign-Off, Documentation) - Functional Design, Reports Design & OLAP cube Design- User Training- UAT Support- IBM Cognos 10.1.0 Framework Manager- IBM Cognos 10.1.0 Report Studio, Query Studio, Analysis Studio- IBM Cognos 10.1.0 Business Insight & Business Insight Advanced

- Functional work (overseeing design & delivery of Master Data Management repository for patient module).- Requirements, Stakeholder Management, Delivery Tracking, Defect Management- Release Management- Data quality analysis on data prior to production loads- User Training- UAT Support

Job Functions :- Subject Matter Expert for Reporting Data Warehouse on Sales, Products, Call Centre reporting- Business analysis work to support business reporting requirements- Cognos Developer- Support business in reporting requirements

- Business analysis work on business process design

- Development work for in-house eForms engine.

- Investigation work to reverse engineer legacy system as part of replacement program. - Analyse PL/SQL queries and procedures