Timothy Yang Email & Phone Number

United States

-Lead onboarding an first use assistance for incoming Nuix Discover customers.-Provide ongoing support to Global CSM team.-Provide ongoing product expertise as customer use evolves over time.-Manage customer relationships with a focus on identifying suitable workflows or solutions, customer pain points, challenges, workflow improvements, suggestions.

Herndon, Virginia, United States

-Lead onboarding an first use assistance for incoming Nuix Discover customers.-Provide ongoing product expertise as customer use evolves over time.-Manage customer relationships with a focus on identifying suitable workflows or solutions, customer pain points, challenges, workflow improvements, suggestions, comments, and providing visibility to.

-Lead onboarding and first use assistance for incoming Nuix Discover customers.-Advise customers on adapting and templatizing their workflows for Nuix Discover.-Provide visibility to leadership on customer initiatives.-Introduce customers to new features as they are continuously released.-Provide ongoing product expertise as customer use evolves over.

– Provides instructor led training for the following Nuix Discover courses: End User, End User Analytics, Portal Administrator, and Case Manager– Contributes to development and modification of course curriculum and labs for courses– Conducts testing and troubleshooting of lab environments using ReadyTech and AWS– Conducts instructor led training through.

– Managed the Learning Management Software (LMS) for Nuix aka Nuix Academy– Created, imported, updated, and cloned courses and exam modules in Nuix Academy and at times modified html coding for various courses– Registered and unregistered external and internal clients, as well as internal employees in the LMS– Generated administrative reports, client.

150 Israel Rd SW Tumwater WA 98501

– Conducted examinations on non-depository financial institutions to ascertain compliance with state and federal regulations and submitted reports– Reviewed Mortgage Call Reports, licensing, loans, surety bond coverage, policies, procedures, internal controls, and company records for compliance– Managed examinations through electronic content management.

51 University St #400 Seattle, WA 98101

– Managed processing queue and monitored processing jobs on Nuix boxes while prioritizing tasks to achieve maximum productivity– Collaborated with weekend processing team to ensure client deadlines were met– Used forensic software (i.e. Encase and Nuix) to extract and process client data– Processed client cases according to workflow protocols– Collaborated.

1801 Varsity Dr, Raleigh, NC 27606

– Filed bug reports on new software releases for Concordance suite products– Worked with internal sales team, development team, QA team, IT Managers, SQL Admins, Network Admins, Paralegals, and Lawyers to help resolve client issues facing Concordance suite products– Provided technical support to clients on various server setups performing installs.

500 Olive Way, Seattle, WA

– Serviced customer accounts using three different database programs.– Executed sales & service opportunities, delivered a great customer experience each and every time, while staying true to Bank of America’s core values.– Informed existing/new customers of various products and services offered and referred customers to platform associates.– About a year.

584 Industry Drive, Tukwila, WA

– Scheduled appointments and met with clients over the phone or in person.– Assessed client insurance policy to determine potential benefits and cost savings.– Sold short-term life insurance contracts with optional bundle packages on auto or home insurance, while referring clients to other financial services.– Recruited and trained potential.

1505 NE 65th St, Seattle, WA

– Performed front-end responsibilities– Provided great customer service over the phone and in person – Cross-sold promotional items on the menu– Prepared/delivered pizzas– Handled cash transactions