Yangzi Hao Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Optus, Macquarie Park, New South Wales, Australia

Optus, Macquarie Park, Nsw, Australia

Key Responsibility: • Collaborates with cross-functional team, including network engineers, account managers,stakeholders and customers, to propose systematic solutions. The ability to speak knowledgeablywith members of both the business and technical teams.• Understand and be able to manage all aspects of an Order throughout the Network Delivery Lifecycle.• Address any order SLA breach the day it breaches, not months after the fact.• Have the skill set to solution… Show more Key Responsibility: • Collaborates with cross-functional team, including network engineers, account managers,stakeholders and customers, to propose systematic solutions. The ability to speak knowledgeablywith members of both the business and technical teams.• Understand and be able to manage all aspects of an Order throughout the Network Delivery Lifecycle.• Address any order SLA breach the day it breaches, not months after the fact.• Have the skill set to solution, design and push customer orders through to the time frames promised.• Able to quickly escalate the issue appropriately if the issue cannot be solved.• Responsible for conducting analysis of customer orders that breach the SLA.• Design, develop and test reports and dashboards from a range of sources.Achievements:• Trailed a new way of working with the agile squad (team) resolving issues quickly in Optus Business.• Developed new working process for Jeopardy Managers.• Won Customer Focus Award in July 2019 presented by Efiniti. Show less

Optus, Macquarie Park, New South Wales, Australia

Key Responsibility:• Design the core and distribution network through detailed Engineering Orders and data load of the transmission systems/designs into the network provisioning system.• Commission and integrate L2 and L3 transmission elements into existing mobile backhaul system.• Perform Transitional activities with IP networks and associated products. Configure and test the network elements, in order to provide sufficient service to new customers within a technology… Show more Key Responsibility:• Design the core and distribution network through detailed Engineering Orders and data load of the transmission systems/designs into the network provisioning system.• Commission and integrate L2 and L3 transmission elements into existing mobile backhaul system.• Perform Transitional activities with IP networks and associated products. Configure and test the network elements, in order to provide sufficient service to new customers within a technology domain.• Co-ordinate with site engineer and troubleshooting in logical and physical connectivity and resolve the configuration issues.Achievements:• Achieved all weekly Engineering Order Design targets.• Developed comprehensive Networking knowledge. Show less

Master Of Information Technology, Data Management And Analytics

Bachelor Of Engineering (Be), Computer Engineering