Yangzi Wang Email & Phone Number

Sydney, New South Wales, Australia

• Overseeing ground handling agents for check-in, boarding, baggage, catering, and ramp operations.• Ensuring on-time flight operations, monitoring operational incidents, and managing door-closing and departure times.• Ensuring strict compliance with aviation safety laws, regulations, and company policies.Resolving booking, changing, or canceling reservations, issuing tickets, vouchers, or refunds.Assisting customers with special needs and handling complaints professionally.• Collaborating with airport staff for smooth operations, contributing to low baggage mistake rates and high customer satisfaction.• Reviewing policies and procedures to ensure compliance with regulations and best practices.Handling calls, emails, and correspondence, managing data entry, and maintaining records.

Melbourne, Victoria, Australia

• Organized and coordinating project tasks, setting goals, and ensuring timely completionConducting online research, utilizing government websites and academic databases to collect relevant data and stay up-to-date with latest advancements in genomics• Conduct multiple interviews with internal stakeholders, extract key insights, and communicate project requirements and progress• Analyzed collected data and transformed qualitative insights into measurable statistical elements for effective comparison• Prepared and delivered informative presentations, providing host with a comprehensive understanding of current stage of project process

Sydney, New South Wales, Australia

• Ensure a high degree of client satisfaction by providing exceptional sales service and product understanding. • Greeted customers and ensured the customers has a quality experience, served customer in a time efficient manner• Answered any questions or concerns of the customers in a courteous manner.• Handled financial transactions including cash, credit, debit and point of sale system and membership point recorded • Developed sale skills by convincing customers at target that certain products are worth purchasing , and by emphasizing promotional item to customers • Responsible for monitoring and checking displayed item at the selling area of the store

Australia

Wuhan, Hubei, China

• Daily microbiological assessment of the factory environment and product batches..• Preparing agar plates for future examination of microorganisms• data entry in Microsoft worksheet• measuring a product's pH and sugar content

Remote

• coordinate with 6 master student with different education background and conduct campaign proposal: Safer universities - Preventing Sexual Harassment and Sexual assaults on campus• creating varies social medial advertising images and make presentation by canva for campaign proposal

Remote

• Organized weekly review session for students• Able to use excel for various grading calculations and attendance record• Summarized weekly review worksheet and evaluate student performance• led biweekly meeting with professor and supervisor to discuss further course plan• created daily office hour focus on answering student's questions

Wuhan, Hubei, China

• Daily 1 to 1 English speaking tutorial session• Homework check and provide feedback to parents and teachers• Maintained a clean classroom

Master Of Science, Biotechnology

Bachelor Of Science (Honor), Human Biology

Activities and Societies: big brother and big sister mentorship program