This is my founded small business in Australia. I am an ethuthastical mood on this shop everyday. Because it can bring more happiness thing to others. Flower is alway hard refuse stuff in the world, and also it represent love and energy. Meanwhile, it make me more and more positive in my part of time.● Establishing and successfully running 2 profitable flower shops ● Leveraging initiative and self-learning to design and create the florist's website - https://lumosflorist.com.au/● Expanding both the market and client-base using online tools such as Facebook, Instagram, WeChat and other social media.

● Utilising initiative and self-learning to design and create the florist's website - https://lumosflorist.com.au/● Analysing and repairing hardware/software failures of the café system for increased efficiency in billing and invoicing.● Volunteering to update, maintaining and monitoring all aspects of computer networks and resolving technical network related issues using methodical and effective approaches.● Ensuring high standards of customer service were observed at all times.

● Acknowledged as a self-starter for going the extra mile to cover for IT personnel when absent to monitor network capacity and performance, as well as diagnose and resolve complex network problems.● Independently performed duties such as closing the shop and counting all the money at the end of shift.● Utilised self-motivation and initiative to quickly learn & master coffee-making skills and set a positive example for the store.● Effectively managed store, resulting in successful building of a loyal customer base and increased the popularity of the store.

Headhunted to drive real estate data analytical tasks that include: survey & client analysis, lead generationmanagement, pricing database management, web management, promotional items management and direct mailmanagement.● Conducted A/B, multivariate tests & studied user behaviour using mouse tracking & funnels to increaseconversions on lead generation forms on different websites.● Analysed market development trends through collection of relevant industry policies, real estate information,customer information, etc.● Conduct real estate market research and understand the market by primarily undertaking daily information miningand research writing for the research department.● Identify profitable revenue growth opportunities/insights through analysis of data from the monthly business plansand actual statistics.● Performed maintenance of information database; developed reports and dashboards for management (usingTableau, Excel and SQL) for measuring effectiveness of inbound marketing campaigns (Email / SEO / Social).Key Outcomes● Commended for quickly learning and applying in-house system to collect data, perform analysis (on pricing,promotion, resident population classification, and the surrounding regional real estate market response), then draftand submit briefing reports with crucial information to developers.● Consistently beat deadlines for delivering timely evaluation reports highlighted by reception of regular positivefeedback from company clients.