Ensure the delivery of a high quality, customer focused service to the client. Prioritize the tasks and choose the most appropriate approach to the team. Responsible for a variety of interrelated processes within well established procedure in Account Payable Department.

Process Transformation Manager on MediaTools for Latin America. Provide support (non-technical) on to the market, deliver training to the markets and support to the end users.As well, reports of the application usage.Besides, support and manage the learning process on develop and execute monthly plans and improvements aligned with Media Solutions Service goals.

NA SME is the first point of contact to provide support to the agents also facilitated new enhancement to the teamThe role involved monthly feedback to the agents in order to accomplish the client concerns and needs. Reporting directly to the supervisor.

As customer service agent in Account payable I provided information to North America and Latin America vendors regarding to their business needed. As a back up person process as well back office process.