Yavor Nikolov Email & Phone Number

Horsens, Dk

Denmark

Padborg

Gedved, Denmark

• Developed a new training programme, which resulted in 15-25% increase in both monthly and annual KPI’s Participation in development of business intelligence tools for the local market in SAP BO• Participation in development of business intelligence tools for the local market in SAP BO• Creating and submitting accurate regular and ad-hoc reports• Reporting KPI's to the local and regional Management• Assisting the Management by developing innovative plans for product presentations and brand promotions• Supporting field force and the third-line helpdesk (Cognizant and Accenture) by analyzing and resolving issues with the local database platforms• Performed large number of sessions with the 3L helpdesk centers in Bangalore, which resulted in faster and better issue resolution service• Logging and tracking issues and incidents and their resolution via BMC Remedy Issue Log System• Supporting and substituting the IT Manager in some of their daily activities• Regularly training the field force (8 FLSM's and 63 medical representatives)• Managing a voting system and media projector supplies• Redesigned Segmentation and Targeting files preparation, resulting in the accurate KPI values in the analytical system, being the first one to do so, since the system was implemented in 2006• Managed a cost-efficient database cleanse in 2010, which led to 35% more accurate up-to-date database and saving up to 80% of the costs for this kind of service.• Designed posters for the internship and scholarship programmes held by the company

Sofia, Bulgaria

* Managing the IT infrastructure of the company* Budget-, IT Assets & Supply management* Collaborating with 3rd-party contractors* Leading a small team of web developers* Implementation and configuration of MS Dynamics CRM 3.0

Bachelor Of Engineering (Be), Enterprise Engineering

Bachelor Of Marketing, Business, Management, Marketing, And Related Support Services