A storied content developer with a portfolio spanning entertainment and corporate content. A lateral thinker with over 5 years of experience in media theory and practice, applied across various industries. External to this, highly skilled in customer service based roles, with over 5 years’ experience in Telecommunications and Financial Services industries, in addition to providing customer engagement services within Hospitality and Energy industries. A proven record of consistently meeting key performance measures and customer’s requirements promptly and successfully.
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Videographer And EditorStial DigitalMelbourne, Vic, Au -
Videographer/EditorStial Digital Oct 2017 - PresentMelbourne, Australia
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Customer Service RepresentativeSalmat Aug 2016 - Sep 2017Melbourne, AustraliaWorking on the Coles Online campaign, responsible for Customer Service, NPS feedback and complaints management. -
Bar Assistant/WaiterPullman Hotels & Resorts Aug 2015 - Aug 2016Melbourne, AustraliaEnsured all work areas complied with the highest standards of hygiene. Maintained prompt and professional customer service standards. Applied proper workplace health and safety procedures and other incidental and peripheral duties in accordance with company and industry standards and guidelines. -
Customer Service ConsultantAnz Nov 2010 - Mar 2012Melbourne, AustraliaProvided a high level of customer service across a variety of services including: assistance with internet banking procedures, credit cards processing, and general account service enquiries. Maintained up to date knowledge of the ever-changing financial industry and its procedures. -
Business Internet Banking/Technical Assistance ConsultantNational Australia Bank Apr 2010 - Nov 2010Melbourne, AustraliaProvided full time assistance in covering end of financial year overflow and resource shortfalls in response to in-bound technical issues. Provided dedicated support to business banking customers on internet and web-based banking system issues. Provided technical assistance to NAB Business customers across various Internet banking platforms. -
Customer Service Consultant/Night Shift SupervisorCrazy John'S Jul 2008 - Mar 2010Melbourne, AustraliaHigh success rate in discourse based problem solving for customers and retail outlets. Liaised with senior CRM operations departments and external credit reporting agencies regarding logistical issues, as well as assisting customers in upgrades, retention, and other service improvements. Promoted to night shift supervisor from Sep 2009 to March 2010. -
Waiter/BartenderAtlantic Group ® Mar 2008 - Sep 2008Provided high-end services for seated banquets and bar-tending services at large VIP functions & corporate events. Managed setup operations for large functions.
Yanic Prins Skills
Yanic Prins Education Details
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Film And Television Production -
Salesian College, Chadstone
Frequently Asked Questions about Yanic Prins
What company does Yanic Prins work for?
Yanic Prins works for Stial Digital
What is Yanic Prins's role at the current company?
Yanic Prins's current role is Videographer and Editor.
What schools did Yanic Prins attend?
Yanic Prins attended Jmc Academy, Salesian College, Chadstone.
What skills is Yanic Prins known for?
Yanic Prins has skills like Digital Media, Videography, Video Production, Video Editing, Customer Service, Video Post Production, After Effects, Adobe Premiere Pro, Photography, Editing, Shooting Video, Video.
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