Yani De La Cruz Email & Phone Number

Swampscott, Ma, Us

Danvers, Massachusetts, United States

Peabody, Ma

Responsible for:• Engaging in every opportunity and project regarding the CrashCore Bollard, an innovative product engineered, tested and proven to stop a 5000 lb pickup truck at 20-30mph from crashing into buildings.• Ensuring customer satisfaction by being their single point of contact and their voice within the company and advocate with a customer-first mentality.• Working with cross-functional product teams to make sure customer needs and expectations are always… Show more Responsible for:• Engaging in every opportunity and project regarding the CrashCore Bollard, an innovative product engineered, tested and proven to stop a 5000 lb pickup truck at 20-30mph from crashing into buildings.• Ensuring customer satisfaction by being their single point of contact and their voice within the company and advocate with a customer-first mentality.• Working with cross-functional product teams to make sure customer needs and expectations are always met.• Managing customer expectations and clearly communicating what we can realistically accomplish.• Working with operations and sales to streamline the planning, ordering, logistics, installation, invoicing and follow-up processes in order to achieve full transparency and functionality.• Proactively engaging customers to ensure satisfaction and encourage future business.• Managing several full-scale rollouts for customers in US and Canada, coordinating schedules with the customer and the installer, keeping the lines of communication open to ensure every party knows where each location is in the installation process and ensuring timely deliveries of every single order.• Following up on digital marketing leads and new contact inquiries.• Managing and understanding cross-cultural business practices.• Being proficient at thinking and acting strategically, championing change, and generating innovative solutions.• Possessing strong project management, negotiations and communication skills. Show less

Peabody, Massachusetts

Responsible for:• Account management, data maintenance and problem solving for retailers and OEMs in the Southern US, Central and South America, Africa and Australia, as well as distributors in Japan and China.• Providing international clients and their freight forwarders accurate and current NAFTA certifications and documents specific to their needs during the preparation of shipments. Applying the format needed for each document required and making sure all shipments comply with basic… Show more Responsible for:• Account management, data maintenance and problem solving for retailers and OEMs in the Southern US, Central and South America, Africa and Australia, as well as distributors in Japan and China.• Providing international clients and their freight forwarders accurate and current NAFTA certifications and documents specific to their needs during the preparation of shipments. Applying the format needed for each document required and making sure all shipments comply with basic import/export laws.• Utilizing tools such as MS Great Plains, MS Outlook and Salesforce CRM to respond to requests and resolve issues with dedicated focus and minimize problems through proactive management.• Utilizing MS Excel, Word and PowerPoint to develop informative and creative business reports to be delivered to sales representatives and/or customers, as well as for internal use.• Managing customer calls, voice mails and e-mails with a keen sense of urgency, while developing, maintaining, and nurturing relationships with them.• Serving as liaison between the customer and the Sales, Purchasing, Finance and Product Development departments to assist in the creation, implementation and optimization of new products and processes. Show less

Danvers, Massachusetts

Responsible for:• Engaging potential customers to approach the David's Bridal booth and getting a glimpse of the "one stop shop" store it can be, with the immediate goal to lock in an appointment. • Assisting in the preparation of fashion shows and preparing models behind the scenes to walk runways with appropriately and stylishly coordinated bridal ensembles. • Setting and confirming appointments for the Bridal, Non-bridal and Alterations departments during trade… Show more Responsible for:• Engaging potential customers to approach the David's Bridal booth and getting a glimpse of the "one stop shop" store it can be, with the immediate goal to lock in an appointment. • Assisting in the preparation of fashion shows and preparing models behind the scenes to walk runways with appropriately and stylishly coordinated bridal ensembles. • Setting and confirming appointments for the Bridal, Non-bridal and Alterations departments during trade shows.• Promoting the financing plans available with purchases.• Utilizing bilingual skills to communicate sales and services to customers in Castilian/Spanish. Show less

Danvers, Massachusetts

Responsible for:• Setting and confirming appointments for the Bridal, Non-bridal and Alterations departments.• Verifying merchandise quality upon shipping and receiving.• Promoting the financing plans available with purchases.• Utilizing bilingual skills to communicate sales and services to customers in Spanish.• Up-selling bridal and non-bridal merchandise. • Supporting the hectic and fast-paced Alterations department.

Peabody, Massachusetts

Liable for:• Accuracy and quickness in keying, verifying, printing and maintaining of weekly Consumer Payroll process (180 consumers) with timely distribution of pertinent weekly, monthly, quarterly and yearly reports, via the payroll processing software.• Customer billing process, including the setup of quotes, invoices and budget reporting. • Development of first class, Priority and Bulk mailings, including address inspection and correction, label setup and bundling. • Updates… Show more Liable for:• Accuracy and quickness in keying, verifying, printing and maintaining of weekly Consumer Payroll process (180 consumers) with timely distribution of pertinent weekly, monthly, quarterly and yearly reports, via the payroll processing software.• Customer billing process, including the setup of quotes, invoices and budget reporting. • Development of first class, Priority and Bulk mailings, including address inspection and correction, label setup and bundling. • Updates and constant modifications in the Consumer Database.• Maintenance of the Heritage Business Office's Logs: Supplies, Postage, Invoices, Quotes and Customer Profiling. Show less

Making The Transition To Management, Making The Transition To Management

Bachelor Of Science, Systems Engineering