Help companies to define, design, activate and fuel an employee experience that allows them to evolve in business with a human touch.

Support companies of all sizes in the planning, start-up and operationalization of their technological approach to continuous mobilization.Key Achievements: ► Align the project with business priorities and present it to the executive committee.► Develop and implement the internal communication plan and tools.► Train the human resources team to coach managers.► Train and equip managers for effective results presentation meetings.► Facilitate results presentation meetings with managers.► Develop organizational, departmental and team action plans.► Develop and validate engagement survey questions► Develop reporting structure, analyze results and impacts, and make recommendations.

Reporting to the President and being part of the management team, participate in developing the business objectives and priorities of the company. Lead a team and deploy the appropriate human resources strategies and programs impacting approximately 900 employees in 10 different business units. Acting as the representative of the Americas to the global human resources team in identifying annual priorities and developing solutions.Key Achievements: ► Continuously optimize the organizational structure to ensure the achievement of business objectives and the multi-channel and multi-country growth strategy.► Mobilize human resources team and lead them to be strategic business partners.► Facilitate strategic planning and prioritization exercises to ensure alignment, collaboration and commitment of the management team. ► Design an employee experience model and deploy human resources activities that promote their satisfaction, performance and retention.► Develop an employee engagement survey to reliably measure various factors and target actions to be taken to ensure a high level of engagement.► Create leadership development programs to equip managers to adapt their management style to the situation and to the person.► Deploy the global performance management program to help employees drive their own performance and empower managers to lead value-added conversations.► Build a robust and competitive total compensation structure with reliable market data to attract and retain talent while respecting our legal obligations.► Develop a training program for sales teams (B2B) and a board game for store employees (B2C) to improve customer experience and business success.► Design a talent acquisition strategy to improve the candidate experience, the attractiveness of our job offers, the quality and speed of selection and hiring._______________

Reporting to the Director of Human Resources, act as a human resources business partner and provide counsel and guidance to the Regional Director of Retail Operations and the District Managers. Plan and lead strategies and tactics impacting approximately 800 employees and help 63 stores achieving their business results while supporting regional expansion objectives. Key Achievements: ► Guide the Regional Director of Retail Operations and District Managers in the strategic workforce planning required for the expansion strategy.► Design and implement a talent development program aimed at fast tracking the development of four key competencies that better prepare team leaders and assistant managers for store management positions.► Introduce a "Lunch n Learn" program for high performing store managers.► Support the Regional Director of Retail Operations with leadership development, team coaching and strategic employee development initiatives for optimal impact. ► Raise awareness and guide the leaders of Toronto and Seattle in order to respect our legal obligations relating to the French Language Charter in Quebec.► Deploy national programs to maintain alignment with the Canadian human resources strategy. _______________

Reporting to the National Director of Training and Human Capital, act as a human resources generalist and provide front-line counsel and guidance to directors, managers and employees of head office and call centers. Deploy the required human resources programs to achieve their operational objectives. Key Achievements: ► Participate in the establishment, development and evolution of staffing strategies, including employer branding, to attract and select talents more effectively.► Design and conduct various training workshops to improve the knowledge and skills of managers.► Update the national employee handbook outlining working conditions and company policies to all employees in Canada.► Develop a national onboarding and orientation program for new employees.► Pilot the call center recruitment project to quadruple the number of agents in three months.► Participate in the development of a new salary structure for the call center._______________

Reporting to the Director of Human Resources, act as a recruiter for all positions in the manufacturing plant and provide front-line guidance to Plant Director and Managers. Key Achievement: ► Implement a structured, skill-based recruitment process that the company could leverage going forward.______________

Reporting to the Director of Human Resources, act as a subject matter expert to the Director of Training in the creation of tools supporting the development of employees' knowledge and skills for all corporate and franchise stores. Key Achievements:► Develop more than twenty guides to improve and standardize the onboarding and orientation process of new employees.► Redesign the content of the "hiring” training workshop to help store managers and assistant store managers to recruit retail employees more efficiently and effectively._______________