CRS is an independent risk management and insurance advisor serving more than 500 clients in over 30 countries. Our services span the entire risk continuum: Operational & Business Risks, Risk Management, Transactional Risks, and Claims & Litigation.To learn more about our services, clients and team please visit our website: https://www.crslimited.com

• Demonstrate excellent organizational abilities, efficiently prioritizing tasks and managing multiple responsibilities. Enhanced operational efficiency by implementing streamlined processes.• Deliver top-notch assistance by efficiently managing both domestic and international travel arrangements, encompassing reservations, transportation, event coordination, conferences, and leisure activities with exceptional attention to detail.• Streamline processes enabling the identification and elimination of inefficiencies, resulting in a 45% improvement in resource utilization, including time and workforce. This ultimately leads to cost savings for the company.• Promptly address inquiries, ensuring important information is conveyed efficiently, and nurturing positive relationships.• Expertly handle confidential information and sensitive communications with discretion and professionalism.

• Serve as the main point of contact for affiliate partners, addressing inquiries, and providing support.• Execute in-person community meetups and larger community events across key regions.• Create TikTok, IG, and website content specializing in social captions and visual direction for minority-owned businesses.• Oversaw day-to-day management of social media accounts and campaigns to ensure brand consistency and best-in-class platform management.• Assist in the development of all event promotions, invite copy, and dedicated promotional posts in partnership with the Growth team.

• Developed and executed comprehensive marketing strategies to promote events, utilizing various channels such as social media, email campaigns, and community partnerships to maximize attendee engagement.• Fostered strong relationships with key stakeholders, including sponsors, vendors, and community partners, to ensure seamless event execution and to identify potential collaboration opportunities.• Led and motivated a dynamic team of event staff and volunteers, providing clear guidelines, training, and support to ensure the smooth running of all event-related tasks.

• Optimized six Founders’ time and productivity by managing calendars, scheduling meetings, and coordinating logistics.• Managed scheduling for senior leadership, resolving calendar conflicts and ensuring efficient time management.• Developed a hybrid return-to-office strategy during the pandemic, prioritizing employee safety.• Led the onboarding process, ensuring smooth transitions for new employees.• Designed and implemented office layouts and amenities to optimize functionality and promote a positive employee experience.

• Adept at developing and implementing engaging employee programs, fostering open communication, and creating innovative workspace solutions.• Implemented communication strategies to ensure employees are well-informed about company updates, policies, and upcoming events.• Organized wellness workshops and mindfulness sessions to promote mental and physical well-being among employees, leading to decreased stress levels and improved overall health.• Fostered a culture of open communication by implementing regular feedback opportunities and facilitating team-building activities, leading to increased collaboration and cohesion within the workplace.• Coordinated office logistics and facilities management, including space planning, office moves, and maintenance requests, ensuring a safe, functional, and aesthetically pleasing work environment conducive to employee well-being and productivity.

• Supported the Global Head of Diversity, Equity & Inclusion, and Global Chief Culture and Experience Officer, including all-agency training and cultural event planning.• Led the design, implementation, and evaluation of strategies and initiatives to foster a caring, engaging, and inclusive experience throughout the employee lifecycle.• Managed the creation of compelling and informative communications and presentations to keep team members informed about People Experience programs.

• Fostered engagement and inclusion across the business.Established and managed Employee Resource Groups (ERGs), fostering relationship building and collaboration on events.• Organized cultural events to celebrate diversity, promoting cross-cultural understanding and increased employee engagement.• Assisted in onboarding new employees, ensuring smooth transitions and improved retention rates.• Maintained accurate employee records, ensuring compliance with company policies and efficient information access for HR staff and management.

• Demonstrated exceptional event management skills by organizing various agency events, such as Employee Appreciation Awards, Family Day, Juneteenth, Take Our City to Work Day, World Mental Health Day, ADCOLOR Conference & Panel, Speaker Series, Movie Screenings, Chat & Chews, monthly diversity activations and much more. • Led projects from discovery to implementation, developing project plans and timelines, and coordinating internal and external resources to meet project requirements.• Served as the initial point of contact and host for employee and visitor experiences, collaborating with leadership to cultivate a welcoming, collaborative, innovative, and inclusive culture.• Maintained the employee events and office culture calendar as well as planned, hosted, managed, executed, and recorded engagement activities in partnership with other members of the team. • In partnership with HR, IT, and leadership, prepared and planned the office space needs, arrangements, and relocations as necessary (including furniture, etc.)

• Efficiently managed a wide range of administrative tasks including maintaining calendars, scheduling appointments, team building event management, and facilitating seamless communication across departments.• Acted as a reliable point of contact for clients and vendors, promptly addressing inquiries, resolving issues, and fostering positive relationships that contributed to the company's reputation for exceptional customer service.• Collaborated closely with internal teams to create detailed reports, presentations, and office expenses, contributing to the effective communication of vital information and supporting informed decision-making within the organization.

• Collaborated with a multidisciplinary team to develop and implement comprehensive care plans for children and families, ensuring that services and interventions were tailored to meet their unique needs.• Conducted thorough assessments and home visits to evaluate clients' living conditions, family dynamics, and support systems, utilizing this information to inform the creation of individualized service plans.• Maintained accurate and up-to-date case records, documenting client progress, interventions, and outcomes in compliance with agency standards and regulatory requirements.• Collaborated with external agencies, schools, and community resources to coordinate supplementary services such as counseling, educational support, and housing assistance, contributing to holistic and comprehensive care for clients.

• Facilitated regular meetings and communication between clients, families, and service providers to monitor progress, address challenges, and adjust care plans as necessary to achieve positive outcomes.• Conducted comprehensive assessments of client's emotional, behavioral, and mental health needs, utilizing clinical expertise to develop targeted treatment plans aligned with best practices and agency guidelines.• Maintained accurate and confidential client records, documenting treatment goals, progress notes, and outcomes in compliance with agency standards and legal regulations, while also ensuring seamless communication with relevant stakeholders.

• Supported clients' daily living activities and routines, ensuring their safety and fostering their development by providing guidance, encouragement, and assistance in completing tasks.• Facilitated positive interactions and communication between clients, families, and service providers, contributing to a nurturing and supportive environment that promoted clients' empowerment and growth.• Documented and maintained accurate records of client interactions and services provided, ensuring that case managers had up-to-date information to inform decision-making and care plan adjustments.

• Welcomed and greeted visitors with a warm and friendly demeanor, creating a positive and inclusive atmosphere as the first point of contact for the organization.• Managed a multi-line phone system, skillfully directing calls and inquiries to appropriate staff members, and providing information to callers regarding the organization's services and activities.• Efficiently scheduled appointments, meetings, and interviews, ensuring optimal utilization of resources and maintaining accurate calendars for staff members.• Handled confidential and sensitive information with the utmost professionalism, ensuring compliance with data protection regulations and maintaining the organization's commitment to client privacy.